Lawana Gaines
Customer Service Health Professional
Detroit,MI
Summary
Possesses a deep understanding of compassion and empathy, leading to improved relationships and collaboration within teams. Recognized for integrity and commitment to ethical practices in all professional endeavors. Eager to apply these qualities to support organizational objectives and enhance workplace culture. Prepared to be a valuable contributor to any team.
Overview
20
20
years of professional experience
2
2
Certificates
Work History
Dietary Aide
Regency Nursing & Rehabilitation Centers
08.2023 - 07.2025
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Lead Medication Technician
Enlivant Assisted Living
06.2018 - 09.2021
- 3 Years of Full-Time Experience
- Last Employer: Enlivant full-time position
- Open to travel opportunities:
- Capable of driving on weekdays
- Saturdays
- Specializations in Alzheimer's disease / dementia
- Disabled Patients
- Palliative Care Recipients
- Respiratory Therapies
- Senior Living Expertise
Various Jobs
Employment Agencies
09.2013 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Machine Operator/Assembler
Honeywell Technology Solutions
05.2010 - 09.2013
- Operated machinery effectively to maintain optimal production rates while minimizing waste materials.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Ensured timely completion of orders by monitoring progress and adjusting schedules as necessary.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
Customer Service Representative Team Lead
Lowe's Home Improvement
11.2005 - 12.2010
- Head cashier, customer svs associate, installed Sales associate, Cashier, handle ar accounts receivable, p0s sales, handle commercial, business and personal accounts, computer knowledge. Telephone operations.
Education
Some college - Liberal Arts & Sciences
Ferris State University
Big Rapids, MI02.1998
High school diploma - undefined
Crockett technical/vocational high school
Mack, CO06.1997
Skills
Healthcare management
Effective time management
Data input expertise Detail-oriented approach Database management skills Organizational efficiency
Fabric care
Proficient in English
Healthcare patient administration
Cognitive care assistance
Infection control training
Cooking methods
Dietary support
Customer service expertise
Patient health evaluation
Memory care assistance
Cognitive health
Senior living support
Medical office proficiency
6 years in caregiving
Technology skills
Laboratory expertise
Product decommissioning assistance
Food prep techniques
Medical environment
Expert support services
Microsoft Word proficiency
Operational oversight
Residential care services
Drug administration
Certification
First Aid Certification
Timeline
Dietary Aide
Regency Nursing & Rehabilitation Centers
08.2023 - 07.2025
Lead Medication Technician
Enlivant Assisted Living
06.2018 - 09.2021
Various Jobs
Employment Agencies
09.2013 - 07.2018
Machine Operator/Assembler
Honeywell Technology Solutions
05.2010 - 09.2013
Customer Service Representative Team Lead
Lowe's Home Improvement
11.2005 - 12.2010
Some college - Liberal Arts & Sciences
Ferris State University
High school diploma - undefined
Crockett technical/vocational high school