Alondra Cruz
Flowery Branch,GA
Summary
Compassionate Dietary Aide skilled in patient communication, scheduling, and attention to detail. Committed to optimizing meal service and ensuring dietary compliance for enhanced patient satisfaction.
Overview
1
1
Language
3
3
years of professional experience
Work History
Dietary Aide
Northeast Ga Medical Center
Gainesville, Georgia
01.2025 - Current
- Delivered meals to patients while ensuring dietary restrictions were followed.
- Prepared and served meals according to dietary guidelines.
- Assisted in food preparation and portioning for patient meals.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Communicated effectively with patients regarding meal preferences and needs.
- Engaged with residents to provide positive and enriching experiences.
- Maintained cleanliness of kitchen and dining areas according to health standards.
- Collaborated with kitchen staff to optimize meal service efficiency.
- Followed safety protocols for handling food and kitchen equipment.
- Assisted with inventory management of food supplies and materials.
- Set up trays and food service carts to deliver food to residents.
- Supported team members in training on dietary service procedures.
- Demonstrated kindness and professionalism in interactions with patients and team members.
Medical Office Receptionist
North Atlanta Endocrinology & Diabetes
Lawrenceville, Georgia
02.2024 - 01.2025
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient follow-ups seamlessly.
- Verified insurance information and collected payments accurately.
- Maintained patient records and ensured confidentiality compliance.
- Assisted medical staff with administrative tasks as needed.
- Answered phone calls and addressed patient inquiries promptly.
- Managed electronic health records using office software effectively.
- Collaborated with team members to improve office workflow processes.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Gathered patient records for provider.
- Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
- Handled confidential paperwork related to patient visits according to HIPAA regulations.
- Prepared and sent financial statements to support bookkeeping functions.
- Compiled physical and digital documents, charts, and reports.
- Coordinated laboratory services with local labs and hospitals for specimen collection and testing.
- Called in prescription refills for patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05-2022
Skills
- Meal planning
- Nutritional assessment
- Food safety
- Dietary compliance
- Inventory management
- Patient communication
- Scheduling proficiency
- Attention to detail
- Problem solving
- Records management
- Team collaboration
- Administrative coordination
- Time management
- Professionalism
- Customer service
- Computer skills
- Nutritional guidance
- Dietary modifications
- Scheduling and planning
- Detail-oriented
- Heavy lifting
- Flexible schedule
- Healthcare
- Sanitization
- Appointment scheduling
- Patient record management
- Insurance verification
- HIPAA compliance
- Office software proficiency
- Customer relationship management
- Inventory control
- Workflow optimization
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Dietary Aide
Northeast Ga Medical Center
01.2025 - Current
Medical Office Receptionist
North Atlanta Endocrinology & Diabetes
02.2024 - 01.2025
High School Diploma -
Penn Foster High School