Joseph Ortiz
Taunton,MA
Summary
Dedicated towing operator with a strong focus on customer service and effective communication. Proven ability to manage customer inquiries and ensure timely vehicle recovery, contributing to overall satisfaction and operational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Towing Operator
Leonards Towing
Taunton, US
03.2023 - Current
- Operated tow trucks to safely transport vehicles from various locations.
- Towed vehicles for customers in distress, ensuring prompt and safe recovery.
- Assisted customers with vehicle recovery and towing inquiries during service calls.
- Conducted routine inspections and maintenance on towing equipment and vehicles.
Driver/Warehouse Associate
BainBridge International
Canton, US
01.2018 - Current
- Supported drivers in delivering packages across New England area
- Executed packaging and shipping procedures to ensure compliance
- Managed incoming and outgoing calls to facilitate communication
- Processed and filed paperwork accurately in designated systems.
Delivery Driver
Summit Solutions
Taunton, US
04.2022 - 08.2023
- Delivered packages using 24-foot box truck for Amazon Xl
- Operated delivery vehicles for timely and safe transportation of packages.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Maintained accurate delivery logs and documentation for tracking purposes.
Amazon Delivery Driver
Amazon DSP
Taunton, US
12.2021 - 08.2022
- Drove 16 & 24 ft box truck for efficient transport of goods across various routes
- Facilitated delivery of oversized packages, enhancing customer satisfaction.
- Completed CMV delivery job training, gaining essential skills for safe and effective driving
- Received COVID-19 vaccination to ensure health and safety compliance.
Delivery Driver
KLS freight solution provider
Weymouth, US
01.2018 - 02.2018
- Coordinated nationwide deliveries, ensuring efficient logistics and customer satisfaction
- Drove size 26 freight liner box truck for timely delivery of goods
- Managed packet slips to maintain accurate tracking and delivery records
Receiver
Braintree, US
01.2010 - 01.2018
- Maintain constant flows of products which meet and exceed production rate
- Ensure packages are sealed properly, labeled correctly and placed in proper locations for skid consolidation
- Followed packaging and shipping procedures to ensure compliance and accuracy
- Maintained product quality by packaging items to prevent damage and ensure safety
- Gained experience in Deco/Bagging, display assembly, parts handling, Temptress packaging, and shipping processes, contributing to operational efficiency
Faucet Assembler
Braintree, US
01.2009 - 01.2010
- Assembled base components for faucet production, contributing to overall assembly efficiency
- Set up and showcased faucets in showroom to engage potential clients and enhance product visibility
- Assembled components according to specifications and quality standards.
- Operated machinery to support assembly processes efficiently.
- Collaborated with team members to streamline production workflows.
Education
Chemical Engineering -
Stoughton High School
Stoughton, MA01-2010
Skills
- Driving
- Forklift
- Pallet jack
- Warehouse Associate
- Shipping & receiving
- Freight
- Delivery driver experience
- Van driver
- EXCEL
- MICROSOFT OFFICE
- Microsoft Office
- Computer skills
- Customer service
- Communication skills
- JDE
Certification
Driver's License
Timeline
Towing Operator
Leonards Towing
03.2023 - Current
Delivery Driver
Summit Solutions
04.2022 - 08.2023
Amazon Delivery Driver
Amazon DSP
12.2021 - 08.2022
Driver/Warehouse Associate
BainBridge International
01.2018 - Current
Delivery Driver
KLS freight solution provider
01.2018 - 02.2018
Receiver
01.2010 - 01.2018
Faucet Assembler
01.2009 - 01.2010
Chemical Engineering -
Stoughton High School