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 Dynamic Mechanical Engineer with over 11 years of experience in designing and developing mechanical components across various industries. Recently re-entered the workforce after a 1.5-year caregiving hiatus, bringing renewed focus, resilience, and a steadfast commitment to delivering high-quality engineering solutions. Demonstrated expertise in leading engineering teams, driving process improvements, and implementing innovative solutions that enhance product performance while minimizing downtime. Passionate about mentoring junior engineers and cultivating collaborative environments that promote continuous improvement and technical excellence. 

Experienced and knowledgeable IT Helpdesk Support Specialist with over 15 years of experience providing Tier 1 and Tier 2 support in enterprise and government environments. I am skilled in diagnosing and resolving a wide range of hardware, software, and network issues across Windows, macOS, and cloud environments. Adept in Active Directory, Ofﬁce 365, SCCM, and various ITSM platforms such as ServiceNow and Zendesk. Known for delivering excellent customer service, documenting processes, and driving improvements in IT operations.

Dynamic Senior Field Technician with extensive experience at FlightSafety, excelling in advanced troubleshooting and equipment calibration. Proven ability to enhance customer satisfaction through effective communication and technical support. Recognized for implementing process improvements that increased efficiency and resolving complex issues swiftly, ensuring compliance with safety regulations and industry standards.

Technically sophisticated IT professional with 20+ years of success serving high-level clients in private and public sectors, managing diverse hardware, software, and network issues. Excel in troubleshooting, issue resolution, and system configuration, while adhering to security protocols and maintaining smooth operations for VIPs. Proven success leading roll-out of new hardware and software. Maintain essential tools of business including desktop, laptop, phone, mobile device, networking, deployments, and upgrades. Quick thinker and excellent problem solver, able to negotiate with multiple competing stakeholders to achieve objectives. Ensure organizations have technology tools needed to help meet business objectives with experience in user training and documentation.
Personable and technically adept, with strong foundation in IT fundamentals and problem-solving. Familiar with operating systems, network configurations, and troubleshooting techniques, along with hands-on skills in hardware and software installations. Committed to ensuring optimal system performance and providing exceptional user support.

Dynamic Desktop Support Engineer with Pro Printech IT Solution, adept at enhancing system performance and user satisfaction through advanced troubleshooting and technical support. Proven expertise in hardware and software installation, coupled with strong problem-solving skills, has led to improved help desk ticket resolution times and optimized network connectivity.
Professional with robust experience in IT support, well-versed in troubleshooting hardware and software issues, and managing system configurations. Known for strong collaboration skills and ability to adapt to evolving requirements. Adept at providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.

Joseph Ortiz-Ramirez

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