Summary
Overview
Work History
Education
Skills
Certification
Projects
Applicable Experience
Timeline
Generic

JOSEPH PADDOCK

Snellville,Georgia

Summary

Detail-oriented and highly motivated IT professional with strong customer service and problem-solving skills. Extensive experience in managing technical operations, including hardware troubleshooting, network configuration, and data management. Proven ability to collaborate effectively with cross-functional teams to streamline processes and enhance communication. Skilled in using technology platforms like Epic Software for operational efficiency. Adept at balancing technical and operational duties while maintaining high standards of safety and accuracy across multiple settings. Dedicated to continuous improvement and delivering exceptional support in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Telesitter

Wellstar Hospital
07.2023 - Current
  • Continuous conflict de-escalation and situation monitoring
  • Collaborated closely with medical staff, leveraging technology platforms to promptly report and communicate any changes in patient status, showcasing strong communication and teamwork skills
  • Oversaw patient tracking and location management across multiple facilities
  • Using Epic Software to monitor and document any patient changes and staff interaction
  • Occasional software and hardware troubleshooting.
  • Have helped to prevent several dozen major safety incidences.

Processor

Pull-a-Part
02.2023 - 07.2023

Accepted and processed vehicles, including removal of both hazardous and valuable material

  • Collaborated with cross-functional teams to streamline processes and improve efficiency, providing insights and feedback on the usability and effectiveness of technology systems, showcasing analytical process skills.
  • Helped to process over 600 cars

Team Trainer

Whole Foods Market
01.2022 - 09.2022
  • Utilized technology systems for inventory management and sales tracking, demonstrating proficiency in using Point of Sale (POS) systems and other retail software
  • Provided excellent customer service, troubleshooting issues and providing technical assistance as needed
  • Trained new team members on Whole Foods Market policies and procedure.

Education

Networking Specialist + CCNA Program - Information Technology

GWINNETT TECHNICAL COLLEGE
Lawrenceville
05.2025

Wind Energy Certificate -

CROWDER COLLEGE
Crowder College
05.2018

Skills

  • Customer service
  • Networking
  • Data Entry
  • Organization
  • Problem Solving
  • Collaboration
  • Dedication
  • Leadership
  • Front End Support
  • Effective Communication
  • Operational Standards
  • Documentation
  • Hardware troubleshooting
  • Software troubleshooting

Certification

  • CompTIA Network, 2024
  • Wind Energy Certificate, 2018

Projects

Configuring OpenNAS on home network. Configuring SSH Sever on Desk Mini HD470 Configuring Pi-Hole with Raspberry Pi 5. Hosting Wireguard server on Desk Mini HD470

Applicable Experience

  • PFsense
  • Windows Server
  • Windows 8, 10, 11
  • Linux
  • Configuring DHCP and DNS servers, ACLs, RDP, LANS, VLANS
  • Configuring managed switches and routers.
  • Microsoft Word, Excel, PowerPoint

Timeline

Telesitter

Wellstar Hospital
07.2023 - Current

Processor

Pull-a-Part
02.2023 - 07.2023

Team Trainer

Whole Foods Market
01.2022 - 09.2022
  • CompTIA Network, 2024
  • Wind Energy Certificate, 2018

Networking Specialist + CCNA Program - Information Technology

GWINNETT TECHNICAL COLLEGE

Wind Energy Certificate -

CROWDER COLLEGE
JOSEPH PADDOCK