Joseph Pagan
Cicero,NY
Summary
Proactive Logistics and Customer Service Professional experienced in inventory management and staff training. Improved operational efficiency and enhanced client interactions through effective training initiatives. Committed to continuous learning and personal growth.
Overview
6
6
years of professional experience
Work History
Car Porter
Gerber Collision
Syracuse, New York
12.2023 - Current
- Parked vehicles safely in designated areas for efficient access and retrieval.
- Conducted regular inspections of vehicles to maintain cleanliness and organization.
- Collaborated with team members to streamline vehicle movement and logistics.
- Reported any maintenance issues or damages promptly for timely resolution.
- Reported any mechanical problems found while transporting vehicles.
- Disinfected vehicle interiors with aerosol sprays or solutions.
- Dusted interiors of vehicles using vacuum cleaners or compressed air hoses.
Dunkin assistant manager
Wolak Group
Cicero, Ny
10.2021 - 12.2023
- Coordinated daily operations and staff schedules to enhance team efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Evaluated employee performance and provided constructive feedback for improvement.
- Resolved customer inquiries and complaints, ensuring a positive experience for all clients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Truck Unloader
UPS
East Syracuse, New York
01.2021 - 08.2021
- Unloaded packages from delivery trucks using handheld scanners.
- Sorted packages by size and destination to streamline delivery processing.
- Inspected incoming shipments for damage and accuracy before processing.
- Trained new employees on unloading procedures and safety protocols to enhance team readiness.
- Lifted heavy objects manually or with equipment to facilitate unloading tasks. by hand or by using power hoist.
- Handled packages safely during unloading and transportation to prevent damage.
Education
Cicero-North Syracuse
Cicero, NySkills
- Vehicle safety
- Logistics coordination
- Inventory management
- Customer service
- Automotive detailing
- Effective communication
- Problem solving
- Clay bar application
- Relationship building
References
References available upon request.
Timeline
Car Porter
Gerber Collision
12.2023 - Current
Dunkin assistant manager
Wolak Group
10.2021 - 12.2023
Truck Unloader
UPS
01.2021 - 08.2021
Cicero-North Syracuse