Joseph Palma
Santa Teresa,NM
Summary
Dynamic and versatile professional with a proven track record at Concentrix United Health Care, excelling in effective problem resolution and relationship building. Committed team member skilled in technology, consistently delivering superior customer experiences and fostering positive interactions. Eager to leverage strong communication skills and adaptability in a new role.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix United Health Care
07.2025 - Current
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Full time 40 hours a week
Front End Associate
Walmart
12.2023 - 06.2025
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Restocked and organized merchandise in front lanes.
- Facilitated cash, check and credit transactions on cash register
- full time 40 hours a week
Physical Therapist Technician
Thrive and Wellness Physical Therapy
03.2022 - 06.2023
- Administered massages and traction to relieve pain and prevent deformity.
- Researched and stayed abreast of current treatment modalities by attending professional development opportunities.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history.
- fulll time 36 hours a week
Grill Cook
Chipotle Grill
05.2022 - 10.2022
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Cleaned and maintained kitchen equipment regularly.
- Distributed food to team members with efficiency in high-volume environment.
- Provided support to crew members through all facets of food preparation and delivery.
- part time 36 hours a week would take up shifts
Cart Pusher/Bagger
Alberstons
01.2019 - 04.2019
- Gathered stray carts throughout store and contributed to maintaining store tidiness.
- Collected carts left in parking areas and returned to retail stores.
- Gathered shopping carts and maintained organized cart storage at store entrance.
- Emptied recycle machine containers into proper bins to separate glass, aluminum and plastic.
- part time 26 hours a week
Cashier/Cook's Assistant
Dominos's Pizza
06.2017 - 10.2017
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Made pizzas
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- part time 34 hours a week
Education
Kinesiology
The University of Texas At El Paso
El Paso, TX12-2023
Skills
- effective problem resolution
- relationship building
- committed team member
- willingness to learn,
- consistent punctuality
- technology
- versatile
Languages
French
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Concentrix United Health Care
07.2025 - Current
Front End Associate
Walmart
12.2023 - 06.2025
Grill Cook
Chipotle Grill
05.2022 - 10.2022
Physical Therapist Technician
Thrive and Wellness Physical Therapy
03.2022 - 06.2023
Cart Pusher/Bagger
Alberstons
01.2019 - 04.2019
Cashier/Cook's Assistant
Dominos's Pizza
06.2017 - 10.2017
Kinesiology
The University of Texas At El Paso
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