Arlee Huffman
Bessemer,PA
Summary
Customer Support Specialist with a strong record at Christian Care Ministry, recognized for delivering empathetic service and expertise in Salesforce CRM. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and communication skills. Committed to continuously improving client experiences and contributing to high-performance teams.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Christian Care Ministry
04.2024 - Current
- Handle customer inquiries and resolve issues via phone, email, and chat
- Utilize Salesforce to manage customer interactions and resolve issues efficiently
Customer Service Representative
Resident Home
07.2023 - 04.2024
- Responded to customer inquiries and concerns via phone, email, and chat
- Collaborated with internal teams to resolve customer issues and improve overall customer experience
Customer Service Representative
Teleperformance
08.2020 - 07.2023
- Managed customer interactions via phone, email, and chat
- Utilized Google Admin and Microsoft Office Suite to manage customer data and resolve issues
Customer Service Representative
Renfroe
08.2019 - 08.2020
- Responded to customer inquiries and concerns via phone, email, and chat
- Utilized MS Teams, Slack, and Zoom for internal communication and collaboration
Education
High School Diploma -
Skills
- Client Support
- Salesforce CRM Expertise
- Google Workspace Administration
- Advanced Skills in Outlook, Excel, and Word
- Microsoft Teams Proficiency
- Experienced with Slack Communication
- Proficient in Zoom
- Adobe Software Proficiency
- Effective Time Allocation
- Effective Communication
- Effective Problem Resolution
- Effective Complaint Resolution
- Delivery scheduling
- Call Management
- Technical Problem Solving
- Email Management
- Conducting Research
- CRM Proficiency
- Payment Processing Expertise
- Analytical Problem Solving
- Empathetic Support
- Customer consulting
Timeline
Customer Service Representative
Christian Care Ministry
04.2024 - Current
Customer Service Representative
Resident Home
07.2023 - 04.2024
Customer Service Representative
Teleperformance
08.2020 - 07.2023
Customer Service Representative
Renfroe
08.2019 - 08.2020
High School Diploma -
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