Joseph Palmer
Mechanicsburg,PA
Summary
Dynamic operations leader with extensive experience in the diesel / automotive industry, driving revenue growth through quality workmanship and custom preventative maintenance programs. Proven expertise in vehicle inspections and performance evaluations, coupled with strong leadership skills that empower teams to excel. Committed to operational efficiency and enhancing customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mechanic Shop Foreman
Fleet Repair Solutions
Harrisburg, PA
01.2025 - Current
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
Operations Manager
Jiffy Lube
Harrisburg, PA
06.2024 - 12.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Diesel Supervisor
TA Truck Service
Harrisburg, PA
09.2024 - 01.2025
- Managed inventory control, optimizing parts availability for efficient repairs while minimizing excess stock.
- Conducted regular performance evaluations, providing constructive feedback for employee growth and development within the company.
- Coordinated preventative maintenance programs to extend the life of equipment assets in client fleets.
- Implemented quality control measures throughout the repair process to ensure consistent levels of service excellence were maintained at all times.
Heavy Wrecker Operator
H and S Towing
Harrisburg, PA
06.2021 - 06.2023
- Collaborated with fellow operators to complete complex recovery missions in challenging environments.
- Reduced downtime for damaged vehicles by providing timely and accurate diagnostics of mechanical issues.
- Contributed to a positive company image by maintaining a clean and organized work environment both on the job site and at the office.
- Increased customer satisfaction by ensuring clear communication during the entire towing process.
Transportation Manager
United States Army National Guard
Lebanon, PA
06.2012 - 06.2019
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Education
Specialized Business - Business Management
York Technical College
Lancaster, PA06.2017
Skills
- Heavy equipment
- Vehicle inspections
- Performance evaluations
- Emissions testing
- Machine operation
- Operational efficiency
- Standard operating procedures
- Safety management
Certification
PA State and Emissions Inspector
Timeline
Mechanic Shop Foreman
Fleet Repair Solutions
01.2025 - Current
Diesel Supervisor
TA Truck Service
09.2024 - 01.2025
Operations Manager
Jiffy Lube
06.2024 - 12.2025
Heavy Wrecker Operator
H and S Towing
06.2021 - 06.2023
Transportation Manager
United States Army National Guard
06.2012 - 06.2019
Specialized Business - Business Management
York Technical College