Joseph Patterson
Charleroi,PA
Summary
Highly driven Area Supervisor successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented Area Supervisor with 32 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Supervised 5 restaurants during tenure
Overview
33
33
years of professional experience
Work History
Table Games Dealer
Live Casino
Greensburg, PA
12.2023 - Current
- Monitored patrons for signs of cheating or disruptive behavior.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Answered questions from patrons regarding house rules or gaming regulations.
- Communicated effectively with other members of the table games staff team.
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Cashed in chips for players who wished to leave the table game area.
- Maintained a positive attitude and professional demeanor during shifts.
- Verified patron identification to confirm legal age for gambling activities.
- Collected losing bets and paid out winnings promptly and accurately.
- Provided friendly customer service to guests at the casino table games area.
- Responded quickly and appropriately to any disputes that arose between players.
Area Supervisor
McDonald's Restaurant
Abbottstown, PA
07.1991 - 06.2023
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed service and sales strategies to improve retention and revenue.
- Created schedules and monitored payroll to remain within budget.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Monitored progress by establishing plans, budgets and measuring results.
- Administered employee discipline through verbal and written warnings.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Guided management and supervisory staff to promote smooth operations.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Developed and maintained a positive working environment for all staff members.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Facilitated communication between departments within the organization to ensure successful collaboration.
Education
General Studies
Dallastown Area Senior High School
Dallastown, PA06-1983
Skills
- Loss Prevention
- Advertising and Marketing
- Account Management
- Workflow Planning
- Employee Performance Management
- Staffing and Training
- Use of Tools to Attract Applicants
Accomplishments
- Outstanding General Manager Several Years
- Ray Kroc Award - This Award is given to the top 1% of General managers in the US. I received this award twice
Timeline
Table Games Dealer
Live Casino
12.2023 - Current
Area Supervisor
McDonald's Restaurant
07.1991 - 06.2023
General Studies
Dallastown Area Senior High School
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