Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPH PATTERSON

Duncanville,TX

Summary

Dynamic entry-level IT professional with an Associate of Applied Science in Computer and Network Technology from Asher College, possessing a solid foundation in installing, upgrading, troubleshooting, configuring, and repairing computer hardware, software, and networks in a Windows environment. Recognized for delivering exceptional customer service while demonstrating strong leadership and teamwork abilities, along with a natural aptitude for mastering modern technologies and solving complex problems. Dependability, punctuality, and keen observational skills define a professional approach to all tasks. Committed to continuous learning and growth within the IT industry, eager to contribute effectively to team success and drive innovative solutions.

Overview

8
8
years of professional experience

Work History

Clerk/Typist

Dallas County
07.2024 - 01.2025
  • Entered and maintained data in internal databases and record systems
  • Filed, organized, and managed both physical and digital records
  • Processed incoming requests for information and prepared official correspondence
  • Provided support and assistance to the public and internal stakeholders
  • Verified, indexed, and ensured the accuracy and integrity of critical documents
  • Answered phone calls, took messages, and supported communication tasks
  • Validated and processed more than files each day with accuracy rate.
  • Validated and processed more than files each day with accuracy rate.
  • Accurately typed words per minute with no errors.
  • Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.

Packer

Amazon
11.2023 - 03.2024
  • Assembled customer orders from inventory and securely packed items for shipment
  • Verified items and ensured accuracy between sales, shipping, and packaging labels
  • Collaborated with coworkers to support daily productivity and operational goals
  • Operated handheld scanners to track merchandise throughout the fulfillment process
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Security Guard

Marksman
04.2019 - 03.2020
  • Actively checked premises and recorded all activity in daily officer report, gave to Supervisor after every shift.
  • Monitored multiple CCTV feeds to keep a close eye on key areas of the building and grounds, ensuring a safe and secure environment.
  • Directly warned individuals of rule infractions and violations, evicted violators from premises.
  • Patrolled facility every two hours to detect suspicious activities and prevent potential security threats.
  • Followed established security and safety procedures to ensure enforcement of company rules, policies, and regulations.

Security Guard

Securitas
04.2018 - 04.2019
  • Protected employees, staff, and other individuals in attendance, along with their personal belongings.
  • Observed and reported activities and incidents at an assigned client site, providing security and safety of client property and personnel.
  • Enforced all company policies and kept the peace and security by seeing and reporting.
  • Monitored and ran multiple CCTV feeds to conduct thorough observations of building premises.
  • Responded proactively and promptly to every emergency call.
  • Followed all safety protocols and guidelines.

Stocker

Walmart Inc.
10.2016 - 04.2018
  • Palletized merchandise for efficient transport to sales floor locations
  • Assisted customers with locating items and loading heavy purchases into vehicles, delivering excellent customer service
  • Maintained safe and clear aisles by removing debris and obstacles
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

Associate of Applied Science - Computer and Network Technology

Asher College
Dallas, Texas
10-2024

Skills

  • Windows operating system installation
  • Conduct regular PC maintenance
  • Troubleshoot hardware and software issues
  • Component analysis expertise
  • Install computer hardware
  • Proficient in Microsoft Word, Excel, and Outlook
  • Skilled in antivirus software usage
  • Proficient in network installation

Work Type

Full Time

Timeline

Clerk/Typist

Dallas County
07.2024 - 01.2025

Packer

Amazon
11.2023 - 03.2024

Security Guard

Marksman
04.2019 - 03.2020

Security Guard

Securitas
04.2018 - 04.2019

Stocker

Walmart Inc.
10.2016 - 04.2018

Associate of Applied Science - Computer and Network Technology

Asher College

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