Joseph Penley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Service Manager
Cabarrus Cycling Company
08.2022 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Forecasted and researched trends to ensure the appropriate amount and items were stocked in the department to keep the turnover of service items high
- Prioritized tasks to plan and delegate work to achieve a 24-hour turnaround and increase productivity.
Associate Director & Team Mechanic
Kelly Benefits Elite Cycling Team
01.2022 - Current
- Assisted leadership in managing all aspects of operations of the team and sponsor relationships.
- Planned team camps, races trips, and overall logistics of the team.
- Traveled all around the Country, at the biggest cycling races, assisting the riders when they have a mechanical and making their days run as smoothly as possible
Bicycle Technician and Sales Associate
Trek Bicycle Company
05.2018 - 12.2020
- Provided top notch service, including full rebuilds, on bikes ranging from $100 - $10,000
- Assisted customers with purchasing cycling products and selection of new bikes
- Worked closely under the service manager to assure customer satisfaction even during a pandemic.
Education
Bachelor of Science - Business Administration-Marketing and Cycling Studies
Lees - McRae College
Banner Elk, NC05.2022
Skills
- Resource Allocation
- Work Planning and Prioritization
- Customer Service
- Relationship Building
- Proficient in G- suite, Ascend, and MS Office
Timeline
Service Manager
Cabarrus Cycling Company
08.2022 - Current
Associate Director & Team Mechanic
Kelly Benefits Elite Cycling Team
01.2022 - Current
Bicycle Technician and Sales Associate
Trek Bicycle Company
05.2018 - 12.2020
Bachelor of Science - Business Administration-Marketing and Cycling Studies
Lees - McRae College
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