Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Joseph Pilger

Argyle

Summary

Seasoned Head of Operations with robust knowledge in managing business operations. Proven ability to streamline processes, enhance productivity and implement operational strategies for business growth. Strengths include strategic planning, team leadership, problem-solving and decision-making skills. Previous roles have consistently resulted in improved efficiency and cost reduction measures in operations.

Overview

25
25
years of professional experience
2002
2002
years of post-secondary education

Work History

Head of operations and ordering

Pontillos pizzeria
Pittsford
02.2011 - Current
  • Oversaw daily operations of a busy pizzeria, ensuring smooth workflow.
  • Managed inventory levels, ordering supplies to maintain stock availability.
  • Trained staff on food safety protocols and customer service standards.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Managed budgets for cost-effectiveness.
  • Negotiated contracts with vendors and suppliers to secure competitive pricing.
  • Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
  • Directed financial activities to fund operations and maximize profits

Head of delivery

Pontillo's Pizzeria
Pittsford
08.2001 - 02.2011
  • Managed delivery schedules for timely customer service at Pontillo's Pizzeria.
  • Coordinated with staff to optimize order fulfillment and delivery processes.
  • Supervised delivery team to ensure compliance with safety standards and procedures.
  • Trained new delivery drivers on operational best practices and company policies.
  • Communicated with customers to address inquiries and resolve delivery issues promptly.
  • Coordinated with customers to plan efficient or special deliveries.

Education

Victor Central School
Victor , NY

Skills

  • Inventory management
  • Budget management
  • Customer service
  • Team leadership
  • Effective communication
  • Problem solving
  • Safety management
  • Forecasting
  • Inventory tracking and management
  • Multitasking Abilities
  • Customer relationship management
  • Staff hiring
  • Attention to detail
  • Quality assurance
  • Cost reduction
  • Customer retention

Affiliations

  • Assistant youth baseball coach

References

References available upon request.

Timeline

Head of operations and ordering

Pontillos pizzeria
02.2011 - Current

Head of delivery

Pontillo's Pizzeria
08.2001 - 02.2011

Victor Central School

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Joseph Pilger