Joseph Porras
Houston,TX
Summary
Outbound Supervisor with a proven track record in implementing process improvements and achieving operational efficiencies. Expertise in team leadership, problem-solving, and logistics coordination, ensuring timely and accurate order fulfillment.
Overview
9
9
years of professional experience
Work History
Outbound Supervisor
Allied Fittings
Missouri City, Texas
08.2019 - Current
- Implement process improvements to streamline order fulfillment and dispatch activities.
- Conduct weekly status reports outlining progress toward goals and objectives.
- Supervise material handling operations to ensure efficient workflow and safety compliance.
- Supervise outbound logistics operations ensuring timely and accurate shipping.
- Calculate workflow, coordinate employee scheduling and assign duties to maintain performance and accommodate fluctuating workloads.
E-Commerce Lead
PG Golf
Stafford, Texas
01.2019 - 07.2019
- Created reports to track online sales performance and identify trends in customer behavior.
- Managed day-to-day operations of the e-commerce platform, including product listings and pricing updates.
- Managed product listings, ensuring accurate descriptions and high-quality images.
- Created, managed or automated orders or invoices using order management or invoicing software.
- Coordinated order processing and fulfillment for timely shipment to customers.
Service Technician
NTB-National Tire & Battery
Houston, Texas
03.2017 - 01.2019
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Maintained accurate records of service calls, repairs, and parts used.
Education
Associate of Applied Science - Aerospace Engineering
Houston Community College
Houston, TX05-2029
High School Diploma -
Alief Hastings High School
Houston, TX05-2016
Skills
- Logistics management
- Project management
- Product management
- Team leadership
- Critical thinking
- Analytical
- Problem solving
- Detail orientation
- Reliability
- Goal setting
- MS office
- Problem-solving skills
Timeline
Outbound Supervisor
Allied Fittings
08.2019 - Current
E-Commerce Lead
PG Golf
01.2019 - 07.2019
Service Technician
NTB-National Tire & Battery
03.2017 - 01.2019
Associate of Applied Science - Aerospace Engineering
Houston Community College
High School Diploma -
Alief Hastings High School