Joseph Portillo
McKinney,TX
Summary
Resourceful Operations Coordinator known for high productivity and efficient task completion. Possess specialized skills in project management, process optimization, and logistics coordination. Excel in communication, problem-solving, and time management to drive operational success. Committed to enhancing team performance through proactive leadership and collaborative efforts.
Overview
6
6
years of professional experience
Work History
Operations Coordinator III
ArcBest
McKinney, TX
07.2021 - Current
- Review, process, and onboarding of new and existing carriers
- Assisting the Trailer Coordinator, East/West Coast Planners and Operations Managers to implement new units within our networks.
- Negotiation of contracts and capacity fulfillment
- During 2023 freight recession, renegotiated contracted rates with 90% of carriers (162). Lowered overall rate per miles by 60 cents with 68% retention
- Advising carrier network and recruiting team of operational updates.
- Facilitated smooth transition from Beta to official release of ArcBest Fleet app supporting 298 drivers overall
- Created, managed, and implemented onboarding materials for carriers and their drivers.
- Assisting with dispatching and planning of trucks through direct customers and adhoc options
- Maintaining and generating reporting for cost, capacity utilization, retention, and as needed
- Microsoft Office, Adobe Suite, Tenstreet CRM, McLeod TMS
TRACK AND TRACE SPECIALIST
ArcBest
Sparks, USA
08.2020 - 07.2021
- Assisting and managing the fulfillment of Nestle loads worth $3 million while improving tracking and consistency scores by nearly 20% through the first and second quarter of 2021
- Assisting with PetSmart, Sherwin Williams, and Nature's Bounty fulfillment
- Assisting on issues with carriers including shipping/receiving delays, compensation, and OSD's (Overage's, shortages, and damaged goods)
- Use McLeod, MacroPoint, and FourKites software's
- Training new hires in the day to day procedures and usage of software's
ACCOUNT EXECUTIVE
Reno Aces Baseball Club & Reno 1868 FC
Reno, USA
06.2019 - 01.2020
- Generating new sales through outbound efforts towards businesses and single game buyers
- Used ScoreCRM software and ProVenue software
- Used ZipWhip application
- Entered customer order details into system, accepted payments and updated accounts
- Assessed caller accounts to determine 2019-20 season benefits, identify service needs and resolve issues
- Assisted in sponsorship sales for the 2019-20 season
OUTBOUND SALES & FAN EXPERIENCE REPRESENTATIVE
Mississippi State Athletics
Starkville, USA
08.2018 - 06.2019
- Led team in outbound sales/renewal revenue and total calls placed for the 2018-19 year
- Provided game day customer service via Twitter and Facebook
- Evaluated in-game experiences during 2018 football season and reported weekly to senior staff
- Used Paciolan ticketing software and Salesforce software
Education
BBA - Marketing
Mississippi State University
Starkville, MS12-2018
Skills
- Training Management
- Process Implementation
- Logistics Coordination
- Compliance Management
- Customer Relationship Management
- Analytical Thinking
References
References available upon request.
Timeline
Operations Coordinator III
ArcBest
07.2021 - Current
TRACK AND TRACE SPECIALIST
ArcBest
08.2020 - 07.2021
ACCOUNT EXECUTIVE
Reno Aces Baseball Club & Reno 1868 FC
06.2019 - 01.2020
OUTBOUND SALES & FAN EXPERIENCE REPRESENTATIVE
Mississippi State Athletics
08.2018 - 06.2019
BBA - Marketing
Mississippi State University