Joseph Powers
Blaine,MN
Summary
Dynamic professional with a proven track record at NSC, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and regulatory compliance, I excel in health information management and patient care coordination, ensuring optimal outcomes while fostering a welcoming environment. Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Offering positive attitude and excellent communication skills, ready to thrive in team-oriented environment. Brings willingness to learn about inventory management and customer relations, quickly adapting to new systems and processes. Ready to use and develop problem-solving and organizational skills in Healthcare role.
Overview
4
4
years of professional experience
Work History
Pro Shop Supervisor
NSC
Blaine, MN
04.2024 - Current
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory levels to ensure optimal availability of products for customers.
- Handled escalated customer issues professionally, finding solutions that satisfied both parties while maintaining company policies.
- Monitored industry trends to stay current on best practices in retail management within the golf industry.
Guest Service Coordinator
Allina Health
Saint Paul, MN
07.2025 - 02.2026
- Coordinated guest services to enhance patient satisfaction and streamline communication across departments.
- Arranged transportation to and from local airport and transit centers for guests.
- Facilitated conflict resolution between guests and staff, ensuring a positive experience for all parties involved.
- Monitored feedback from patients to identify areas for improvement in service operations.
- Collaborated with clinical teams to ensure seamless patient transitions throughout the healthcare facility.
- Gave information about area attractions and provided directions.
- Resolved complaints regarding housekeeping and room service.
Security Officer
Fairline LLC
Anoka, MN
05.2022 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bachelor of Science - Health Care Administration
Concordia University
Saint Paul, MN05.2026
Skills
- Health information management
- Patient care coordination
- Microsoft office
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Customer satisfaction
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Honors Society student
- 3.8 college GPA
- 3.9 highschool GPA
Timeline
Guest Service Coordinator
Allina Health
07.2025 - 02.2026
Pro Shop Supervisor
NSC
04.2024 - Current
Security Officer
Fairline LLC
05.2022 - 02.2024
Bachelor of Science - Health Care Administration
Concordia University
Deans list 2026
Dean’s List is basically an award you get in college for having really good grades in a semester. It means you did better than most students academically and kept your GPA pretty high while taking a full set of classes. It’s kind of like recognition for working hard in school.