JOSEPH RAMIREZ
Hayward,California
Summary
Experienced Field Service and Power Generation professional with more than 13 years of experience in field service management, diesel mechanics, technician supervision, customer service, and operational support. Proven ability to lead field service teams, coordinate technician schedules, manage service operations, oversee work-in-process and estimates, and maintain high standards for safety and quality. Strong technical background combined with proven leadership, communication, troubleshooting, and problem-solving skills. Recognized as a dependable and adaptable professional who builds strong customer and team relationships while consistently supporting operational goals.
Overview
14
14
years of professional experience
Work History
Field Service Power Generation Supervisor
CUMMINS
01.2026 - Current
- Supervised and supported field service technicians within power generation operations. Ensure technicians are properly trained and follow electrical safety standards, company procedures, and established operational requirements. Manage technician workloads, scheduling, resource sharing, and employee time through FieldAware. Oversee Field Service Power Generation work-in-process, quotes, and PEM WIP while supporting workload planning and operational efficiency.
- Collaborated with technicians, customers, and internal teams to resolve service concerns and develop customer-specific procedures as needed. Review, adjust, and approve daily technician time postings and ensure employees understand and follow established processes. Support load bank asset management and help maintain safe, efficient, and productive field service operations.
- Coordinated production schedules, labor assignments, and workflow priorities across teams.
- Monitored compliance with standard work, PPE, and incident reporting requirements.
Field Service Manager
ELECTRO MOTION INC.
Fremont, California
04.2019 - 01.2026
- Managed field service team of up to 10 technicians, coordinating daily activities and personnel assignments while ensuring equipment availability and service requirements aligned with customer and business demands through effective scheduling.
- Provided leadership, mentorship, and technical support to technicians, prioritizing safety, quality, and customer satisfaction. Conducted performance evaluations and identified improvement opportunities, implementing corrective actions to enhance team effectiveness.
- Reviewed and prepared repair estimates, communicating technical information to customers and office personnel, and serving as key point of contact to ensure clarity in service requirements and technical processes.
Diesel Mechanic
PENSKE TRUCK LEASING
Hayward, California
02.2013 - 04.2019
- Performed preventive maintenance, diagnostics, and repairs on truck and trailer equipment, ensuring vehicles remained safe, reliable, and ready for customer use. Independently completed maintenance and repair assignments while maintaining high standards for quality, safety, and productivity.
- Performed preventive maintenance, diagnostics, and repairs on truck and trailer equipment to ensure vehicles remained safe, reliable, and ready for customer use. Independently completed maintenance and repair assignments while maintaining high standards for quality, safety, and productivity.
- Maintained clean, safe work environment while participating in ongoing technician training to enhance technical knowledge and mechanical skills. Supported various projects and responsibilities from management.
Education
Diesel Program
COLLEGE OF ALAMEDA
Alameda, California02.2012
Skills
- Field Service Management Power Generation Team Leadership Technician Supervision Diesel Mechanics Preventive Maintenance Troubleshooting & Diagnostics Customer Service Scheduling & Workforce Management Safety Compliance Work-in-Process Management Estimates & Repair Orders Training & Development Quality Control Performance Management Project Management Technical Communication
Timeline
Field Service Power Generation Supervisor
CUMMINS
01.2026 - Current
Field Service Manager
ELECTRO MOTION INC.
04.2019 - 01.2026
Diesel Mechanic
PENSKE TRUCK LEASING
02.2013 - 04.2019
Diesel Program
COLLEGE OF ALAMEDA