Angel Ramos
San Diego,CA
Summary
Seasoned Personal Stylist offering 10 years of experience and 3yrs of Macys Personal Stylist experience as a top sales stylist.
Overview
5
5
years of professional experience
Work History
VISUAL MERCHANDISING LEAD
TARGET
08.2022 - Current
- Demonstrated experience in providing customer service in a transaction-based environment, showcasing empathy and compassion towards customers
- Proven ability to effectively manage multiple tasks and prioritize responsibilities in an organized manner
- Excellent communication skills, both verbal and written, enabling clear and concise interactions with customers
- Skilled in building rapport and establishing trusting relationships with customers, understanding their unique needs, and providing personalized service
- Proficient in utilizing resources to educate and assist customers in understanding company products, including claims, and cost information
- Capable of identifying customer needs beyond the initial inquiry and proactively addressing unasked questions, ensuring a comprehensive resolution to issues
- Demonstrated ownership of customer contacts, resolving issues independently and connecting customers with additional services as necessary, while maintaining a customer-centric approach.
PERSONAL STYLIST & STYLE CREW LEAD
MACYS's Fashion Valley
03.2019 - 08.2022
- Handled customer service inquiries and resolved problems through telephone, internet, web-chat, and written correspondence
- Engaged, consulted, and educated customers based on their unique needs, preferences, and taste
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image
- Utilized resources to assist customers in understanding store products, including sales, returns, and balances
- Provided customized interactions based on customer preference, creating an emotional connection and building a trusting relationship
- Proactively provided related information to answer unasked questions and enhance the customer's experience
- Made financial decisions within the customer service threshold framework to resolve member wardrobe expense issues effectively
- Identified member needs beyond initial inquiries, answered unasked questions, and provided education to support members in managing their wardrobe.
Education
BBA - Design And Visual Communications
New York Technical College
New York, New YorkCornell CollegeFashion Merchandising Certification -
Cornell College
Skills
- Top in the southwest district with 35% of MyStylist Sales
- Top Sales Floor App, personal stylist
- Consecutive annual 15% my client and near 1million in sales
- MyStylist Sales Floor App, Instructor
- Raized $5,000 in community out reach "Macys Gift Cards"
- Supervisor and part organizer of the LGBT community outreach project
Additional Information
Open availability to accommodate the needs of the business., Ability to lift between 0-25 lbs. without assistance., Available upon request
Languages
Spanish
Professional Working
Timeline
VISUAL MERCHANDISING LEAD
TARGET
08.2022 - Current
PERSONAL STYLIST & STYLE CREW LEAD
MACYS's Fashion Valley
03.2019 - 08.2022
BBA - Design And Visual Communications
New York Technical College
Cornell CollegeFashion Merchandising Certification -
Cornell College