Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Ramos

El Paso,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TransPerfect
El Paso, Texas
01.2024 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Manager of Operations

Mister carwash
El Paso, Texas
01.2023 - 01.2024
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.

Manager

OasisEp
El Paso, Texas
01.2022 - 01.2023
  • Artificial grass installment
  • Cement jobs
  • Lawn care
  • Plants removal/installation
  • Palm tree shaving

Sales Associate

Dillards
El Paso, Texas
01.2021 - 01.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Cook

Chilis Resturant
El Paso, Texas
01.2018 - 01.2021
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Education

High School Diploma -

Coronado High School
El Paso, TX
06-2012

Skills

  • Trustworthy
  • Fast paced
  • Integrity
  • Bilingual
  • Fast learner
  • Team player
  • Willing to listen/learn

Timeline

Customer Service Representative

TransPerfect
01.2024 - 08.2024

Manager of Operations

Mister carwash
01.2023 - 01.2024

Manager

OasisEp
01.2022 - 01.2023

Sales Associate

Dillards
01.2021 - 01.2022

Cook

Chilis Resturant
01.2018 - 01.2021

High School Diploma -

Coronado High School
Joseph Ramos