Joseph Ray
Fort Worth,TX
Summary
Motivated and organized employee with a strong focus on time management and organizational skills. Seeking entry-level opportunities to develop these skills while contributing to company growth. Recognized for punctuality and commitment to providing excellent customer service with a positive attitude. Experienced worker prepared for seasonal roles, adept at meeting goals, adapting to changing needs, and collaborating effectively with teams. Known for reliability, punctuality, and exceptional communication skills. Skilled in multitasking, problem-solving, and maintaining high productivity under pressure. Diligent with hands-on experience in various seasonal roles, contributing to smooth operations during peak periods. Proven ability to quickly adapt to different tasks and environments, ensuring efficient workflow. Demonstrates reliability and teamwork in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Seasonal Worker
Costco
Fort Worth, TX
11.2024 - 01.2025
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Optician
Sams Club
Keller, Tx
03.2022 - 09.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Asset Protection Investigator
Wal-Mart Supercenter
Westworth Villiage, TX
08.2021 - 03.2022
- Ascertained, investigated and alleviated internal and external theft and fraud.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Digital Shopper
Wal-Mart Supercenter
Hasslet, TX
03.2021 - 08.2021
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Chose top-quality items to fulfill over 100 daily customer orders.
Auto Care Center Manager
Wal-Mart Supercenter
Grapevine, TX
12.2016 - 07.2018
- Implemented processes to improve customer satisfaction and retention.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Assigned and scheduled work of auto service staff handling 25+ vehicles per day.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
- Coordinated and supervised 12 shop and field service technicians and assigned tasks and work orders.
- Hired and trained technicians, monitoring and evaluating job performance.
Asset Protection Manager
Wal-Mart Supercenter
Grapevine, TX
10.2012 - 12.2016
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Managed asset protection programs for 1 stores, including strategic planning to reduce theft and fraud.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Education
Equipment Operation
Wal-Mart Inc- Internal Training
03.2016
High School Diploma -
Denbigh High School
Newport News, VA06.2003
Skills
- Video monitoring proficiency
- Investigation and interrogation
- Risk management
- Clerical
- Decision-making
- Conflict resolution
- Working collaboratively
- PPE use
- Customer service
- Leadership
- Relationship building
- Organizational skills
- Team building
- Planning
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month of May 2021 for outstanding performance and team contributions.
Education and Training
Food Handlers Certificate
Timeline
Seasonal Worker
Costco
11.2024 - 01.2025
Optician
Sams Club
03.2022 - 09.2024
Asset Protection Investigator
Wal-Mart Supercenter
08.2021 - 03.2022
Digital Shopper
Wal-Mart Supercenter
03.2021 - 08.2021
Auto Care Center Manager
Wal-Mart Supercenter
12.2016 - 07.2018
Asset Protection Manager
Wal-Mart Supercenter
10.2012 - 12.2016
Equipment Operation
Wal-Mart Inc- Internal Training
High School Diploma -
Denbigh High School