Joseph Rennie
Las Vegas,NV
Summary
Dynamic customer service leader with extensive experience at Southwest Gas, excelling in team building and problem resolution. Proven ability to mentor teams, improve service quality, and enhance organizational efficiency. Expert in service technician development, with a focus on enhancing team collaboration to boost productivity and morale.
Overview
31
31
years of professional experience
Work History
Customer Service Supervisor
Southwest Gas
Las Vegas, Nevada
09.2022 - Current
- Built and supported a strong team by training new employees, setting clear goals, and providing ongoing coaching to help them succeed, and deliver excellent service.
- Kept communication open across departments to quickly resolve customer issues, explain policies clearly, and improve processes for a smoother experience.
- Strengthened relationships with customers and team members by addressing concerns promptly, and encouraging teamwork to create a positive, collaborative environment.
Customer Service Instructor
Southwest Gas
Las Vegas, NV
11.2020 - 09.2022
- Evaluated student performance, and development, and provided appropriate feedback on work.
- Employed various teaching styles to respond to the needs of diverse learners.
- Used a range of interventions and instructional techniques to help students understand work while building vital skills.
Customer Service Technician/Specialist
Southwest Gas Corporation
Las Vegas, NV
04.2013 - 11.2020
- Perform routine maintenance and repairs on Southwest Gas facilities and customers' commercial and residential appliances.
- Successfully managed activities on various projects, such as many multifamily, large commercial projects, and master meter conversions.
- Represented Customer Service in the Accident Prevention Committee and gathered information from co-workers to provide a safer and more productive environment to work.
Vice President
Frontier Plumbing
Las Vegas, NV
08.1994 - 04.2013
- Managed budgets, financial planning, and resource allocation across multiple projects; oversaw HR functions, including recruitment, training, and benefits administration.
- Negotiated high-value contracts, improved cost-effectiveness, identified new revenue opportunities, and implemented technological upgrades to streamline processes.
Education
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
Tucson, AZHigh School Diploma -
Clark High School
Skills
- Service technician/specialist development
- Team building and management
- Problem resolution
- Organizational skills
- Company policies and procedures
- Experience in leadership
Accomplishments
United States Marine Corp Certificate of Commendation
Timeline
Customer Service Supervisor
Southwest Gas
09.2022 - Current
Customer Service Instructor
Southwest Gas
11.2020 - 09.2022
Customer Service Technician/Specialist
Southwest Gas Corporation
04.2013 - 11.2020
Vice President
Frontier Plumbing
08.1994 - 04.2013
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
High School Diploma -
Clark High School