JOSEPH REYNOLDS
El Paso,TX
Summary
Dependable former shift leader for a 100k-a-week store, equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
Overview
5
5
years of professional experience
Work History
Back of House Cook
Kalapawai Market
Kailua, HI
06.2023 - 01.2024
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Performed opening, closing duties including setting up, breaking down workstations.
- Operated ovens, grills, fryers, steamers, broilers and other kitchen equipment according to standard procedures.
- Assisted in training new line cooks on duties related to their position within the kitchen staff hierarchy.
- Worked closely with chefs to ensure that orders were prepared correctly and quickly delivered to customers.
- Greeted customers in a friendly and professional manner.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
COOK SHIFT LEADER
Panda Express
El Paso, TX
10.2021 - 11.2022
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Placed orders to restock items before supplies ran out
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
- Maintained well-organized mise en place to keep work consistent
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Inspected freezer and refrigerator daily to check and maintain proper temperatures
- Prepared operational reports and analysis, monitored trends and made appropriate recommendations for success
- Collaborated with staff members to create meals for large banquets
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Trained kitchen staff to perform various preparation tasks under pressure.
SHIFT LEADER
Panda Express
El Paso, Texas
06.2020 - 10.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Trained new employees and delegated daily tasks and responsibilities
- Regulated pricing, inventory count and supply during shift hours
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforced company policies and regulations with employees
- Developed effective improvement plans in alignment with goals and specifications
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
COUNTER HELP
Panda Express
El Paso, Texas
06.2019 - 06.2020
- Maintained stock and replenished workstation products
- Professionally answered telephones and responded to customer inquiries
- Delivered outstanding hospitality and excellent customer service to Number patrons daily
- Warmly welcomed customers upon approaching counter and placing orders
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift
- Compiled data on daily collections, billings and receipts to assist with financial recordkeeping.
Education
BUSINESS ACCOUNTING AND BUSINESS MANAGEMENT -
The University of Texas At El Paso
HIGH SCHOOL DIPLOMA -
El Dorado High School
ASSOCIATE OF ARTS - SCIENCES -
El Paso Community College
Skills
- Staff Management
- Verbal and written communication
- Performance improvement
- Cash Handling
- Staff training/development
- Delegation
- Scheduling
- Coaching and mentoring
- Relationship building
- Inventory management
- Active Listening
- Excellent Communication
- Planning and Coordination
Languages
English, Native
Timeline
Back of House Cook
Kalapawai Market
06.2023 - 01.2024
COOK SHIFT LEADER
Panda Express
10.2021 - 11.2022
SHIFT LEADER
Panda Express
06.2020 - 10.2021
COUNTER HELP
Panda Express
06.2019 - 06.2020
BUSINESS ACCOUNTING AND BUSINESS MANAGEMENT -
The University of Texas At El Paso
HIGH SCHOOL DIPLOMA -
El Dorado High School
ASSOCIATE OF ARTS - SCIENCES -
El Paso Community College
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