Rheana Morales
La Vernia,TX
Summary
Dynamic culinary professional with extensive experience at Barbed Wire Burger Co, excelling in customer service and staff training. Proven track record of enhancing operational efficiency and maintaining high-quality standards. Skilled in time management and organization, consistently achieving near-perfect customer satisfaction scores while thriving in fast-paced environments.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Back of House Cook
The Den
08.2024 - 03.2025
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to a positive work environment by maintaining open communication with colleagues and resolving conflicts professionally.
- Collaborated with front-of-house staff to ensure seamless coordination between the two teams, resulting in excellent customer service.
- Boosted overall customer satisfaction by consistently delivering high-quality dishes that met or exceeded expectations.
- Established high standards of cleanliness, consistently adhering to proper sanitation practices in all kitchen areas.
Back of House Manager
Barbed Wire Burger Co
04.2022 - 08.2024
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
- Supported smooth front end activities through steady product flow and accurate pricing.
- Streamlined communication between back-of-house departments for better coordination during peak hours.
- Hired trained, and developed a team of skilled culinary professionals who consistently met or exceeded expectations in their job duties.
- Utilized problem-solving skills to quickly identify issues within the kitchen operations and implement effective solutions that improved overall functionality.
- Developed strong rapport with staff members, fostering a positive work environment conducive to teamwork and productivity.
- Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
- Maintained high standards of food safety and sanitation by enforcing strict adherence to guidelines and routine inspections.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
Front of House Server
Rabels Roadhaus
12.2021 - 05.2022
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
Education
High School Diploma -
La Vernia HIgh School
La Vernia, TX05-2021
Skills
- Customer Service
- Cleaning and organization
- Staff training
- Time management
- Food safety
- Kitchen sanitation
- Food preparation
- Staff leadership
- Technical skills
- Quality management
- Innovation skills
- Customer service
- Employee mentoring
- Strong communication skills
- Accuracy and attention to detail
- Deadline oriented
- Research and analysis
- Microsoft office expertise
Timeline
Back of House Cook
The Den
08.2024 - 03.2025
Back of House Manager
Barbed Wire Burger Co
04.2022 - 08.2024
Front of House Server
Rabels Roadhaus
12.2021 - 05.2022
High School Diploma -
La Vernia HIgh School
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