Shacwaine Williams
East Orange,NJ
Summary
Dedicated customer service professional with experience in fast-paced environments. Demonstrates strong active listening and relationship-building skills. Committed to delivering exceptional service and training new team members.
Overview
4
4
years of professional experience
Work History
Back of House Cook
Panda Express
08.2025 - Current
- Prepared high-quality dishes according to standardized recipes and portion control guidelines.
- Maintained cleanliness and organization of kitchen stations, ensuring compliance with health and safety regulations.
- Assisted in training new team members on food preparation techniques and safety protocols.
- Monitored inventory levels, communicated shortages to management for timely replenishment.
- Collaborated with front-of-house staff to synchronize orders, ensuring efficient service during peak hours.
Customer Service Associate/Fuel Station Attendant
Wawa
08.2023 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring accurate transactions and efficient checkouts.
- Assisted in training new associates on company policies and operational procedures.
- Collaborated with team members to streamline workflows during peak hours, enhancing efficiency.
Sales Associate
Marshalls
05.2022 - 10.2022
- Assisted customers in locating merchandise and provided product information.
- Maintained clean and organized sales floor to enhance customer experience.
- Operated cash register, processed transactions accurately, and handled cash management.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Engaged with customers to build rapport and foster a welcoming shopping environment.
Education
No Degree - Business Management
Essex County College
Newark, NJ06-2027
High School Diploma -
East Orange Campus High School
East Orange, NJ2023
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Computer proficiency
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Attention to detail
- Professionalism and courtesy
- Customer relationship development
Timeline
Back of House Cook
Panda Express
08.2025 - Current
Customer Service Associate/Fuel Station Attendant
Wawa
08.2023 - 08.2025
Sales Associate
Marshalls
05.2022 - 10.2022
No Degree - Business Management
Essex County College
High School Diploma -
East Orange Campus High School