Summary
Overview
Work History
Education
Skills
FINRA Licenses
Timeline
Generic

Joseph Riker

North Smithfield

Summary

Talented Manager with expert team leadership, planning

and organizational skills. Demonstrated deep

understanding of the complexities of cost basis and tax

reporting. Successfully coaches employees to independently handle daily tasks and meet customer needs. Analytical problem solver with exceptional management abilities and results-driven approach

Overview

24
24
years of professional experience

Work History

Manager, Tax & Cost Basis

Fidelity Investments
2022.11 - Current


  • Managed and motivated employees to be productive and engaged in work.
  • Supported team members to succeed in role and advance their careers while holding them accountable to department goals
  • Enhanced customer satisfaction by resolving escalations promptly and ensuring high-quality service.
  • Successfully led multiple department initiatives

Team Lead, Tax & Cost Basis

Fidelity Investments
2022.08 - 2022.11
  • Demonstrated excellent time management and organizational skills.
  • Completed Interaction Quality evaluations on associate calls and work items
  • Coached associates on the nuances and complexities of cost basis


Analyst, Tax & Cost Basis

Fidelity Investments
2011.11 - 2022.08
  • Answered phone inquires and processed compex updates related to tax and cost basis
  • Promoted to Sr, Rep and Associate Analyst before becoming analyst in 2020
  • Quality scores exceeded department goals and served as a member of the Quality Committee
  • Improved internal knowledge sharing by developing comprehensive policy and procedure content
  • Graduated from TAP (Leadership Development Program) in December 2021



Brokerage Operations Representative II

Fidelity Investments
2003.11 - 2011.10
  • Conducted extensive research and fact finding to resolve 351 complaints in writing
  • Processed complex monetary and tax corrections
  • Provided internal business partners with excellent service by phone


Service Trading Representative

Fidelity Investments
2000.10 - 2003.10
  • Handled a high volume of customer calls
  • Maintained excellent trading accuracy
  • Recognized for providing excellent service to clients.

Education

Bachelor of Arts - Political Science

Mercer University
Macon, GA
06.1997

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

FINRA Licenses

Series 7- General Securities Representative

Series 24- Supervisory Principal

Timeline

Manager, Tax & Cost Basis

Fidelity Investments
2022.11 - Current

Team Lead, Tax & Cost Basis

Fidelity Investments
2022.08 - 2022.11

Analyst, Tax & Cost Basis

Fidelity Investments
2011.11 - 2022.08

Brokerage Operations Representative II

Fidelity Investments
2003.11 - 2011.10

Service Trading Representative

Fidelity Investments
2000.10 - 2003.10

Bachelor of Arts - Political Science

Mercer University
Joseph Riker