Joseph Riker
North Smithfield
Summary
Talented Manager with expert team leadership, planning
and organizational skills. Demonstrated deep
understanding of the complexities of cost basis and tax
reporting. Successfully coaches employees to independently handle daily tasks and meet customer needs. Analytical problem solver with exceptional management abilities and results-driven approach
Overview
24
24
years of professional experience
Work History
Manager, Tax & Cost Basis
Fidelity Investments
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Supported team members to succeed in role and advance their careers while holding them accountable to department goals
- Enhanced customer satisfaction by resolving escalations promptly and ensuring high-quality service.
- Successfully led multiple department initiatives
Team Lead, Tax & Cost Basis
Fidelity Investments
08.2022 - 11.2022
- Demonstrated excellent time management and organizational skills.
- Completed Interaction Quality evaluations on associate calls and work items
- Coached associates on the nuances and complexities of cost basis
Analyst, Tax & Cost Basis
Fidelity Investments
11.2011 - 08.2022
- Answered phone inquires and processed compex updates related to tax and cost basis
- Promoted to Sr, Rep and Associate Analyst before becoming analyst in 2020
- Quality scores exceeded department goals and served as a member of the Quality Committee
- Improved internal knowledge sharing by developing comprehensive policy and procedure content
- Graduated from TAP (Leadership Development Program) in December 2021
Brokerage Operations Representative II
Fidelity Investments
11.2003 - 10.2011
- Conducted extensive research and fact finding to resolve 351 complaints in writing
- Processed complex monetary and tax corrections
- Provided internal business partners with excellent service by phone
Service Trading Representative
Fidelity Investments
10.2000 - 10.2003
- Handled a high volume of customer calls
- Maintained excellent trading accuracy
- Recognized for providing excellent service to clients.
Education
Bachelor of Arts - Political Science
Mercer University
Macon, GA06.1997
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
FINRA Licenses
Series 7- General Securities Representative
Series 24- Supervisory Principal
Timeline
Manager, Tax & Cost Basis
Fidelity Investments
11.2022 - Current
Team Lead, Tax & Cost Basis
Fidelity Investments
08.2022 - 11.2022
Analyst, Tax & Cost Basis
Fidelity Investments
11.2011 - 08.2022
Brokerage Operations Representative II
Fidelity Investments
11.2003 - 10.2011
Service Trading Representative
Fidelity Investments
10.2000 - 10.2003
Bachelor of Arts - Political Science
Mercer University
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