Experienced repair operations leader with strengths in repair estimation, work order management, crew scheduling, preventive maintenance, and customer relations.
Overview
6
6
years of professional experience
Work History
Owner
TC HOME REPAIR SERVICES LLC
LAGRANGE, GA
10.2023 - Current
• Directed day-to-day repair operations for TC Home Repair Services LLC projects.
• Estimated repair scopes and prepared service quotes, ensuring clear communication of project details to homeowners.
• Managed daily business operations, including hiring and training staff.
• Scheduled crews and organized job assignments across active work orders.
• Provided project updates to clients and addressed service concerns, enhancing customer satisfaction.
• Trained helpers on repair methods and jobsite expectations, improving overall team competency and service delivery.
Maintenance Supervisor
Southwood Realty
Gastonia, North Carolina
03.2021 - 12.2022
Scheduled preventive maintenance for HVAC, plumbing, electrical, and appliance systems to ensure optimal functionality and reduce downtime.
Managed emergency repair efforts during critical situations to minimize disruption in production schedules and maintain operational continuity.
Evaluated units to identify repair requirements, common areas, and grounds for repair needs.
Examined facilities to identify issues and plan required maintenance.
Tracked inventory, tools, and maintenance supplies to ensure service crews had necessary resources for efficient operations.
Ordered replacement parts to keep equipment running efficiently.
Kept repair records and parts inventory logs to support future planning.
Supported work order processing, resident requests, and daily service priorities.