Joseph Roberts
The Colony,TX
Summary
Dynamic professional with proven success at PRO TOW WRECKER SERVICE, enhancing customer relationships and managing operations. Skilled in bookkeeping and effective communication, I excel in logistics coordination and team leadership, driving growth and efficiency in high-pressure environments. Committed to delivering exceptional service and fostering a collaborative team atmosphere.
Overview
19
19
years of professional experience
Work History
Supervisor/Driver
PRO TOW WRECKER SERVICE
Lewisville, Texas
06.2007 - Current
- Manage Frisco & Plano location operations, overseeing 2 office assistants to ensure efficient service delivery
- Managed high volume location in Irving
- Expanded rental car customer base through targeted outreach and relationship building
- Obtained TDLR certification for Dual IM/VSF, valid until 7/28/2026.
- Acted as a Notary Public, with credentials valid until August 2027.
- Trained into bookkeeping 2015 some experience with Quick books.
- Cash, credit card, check handling and processing experience.
Call Taker Trainee, 911 Operator
Dallas Police Department
Dallas, TX
09.2012 - 12.2012
- Questioned callers to assess locations and nature of problems, facilitating appropriate emergency response
- Entered, updated, and retrieved information from teletype networks and computerized data systems regarding wanted persons, stolen property, vehicle registration, and stolen vehicles, ensuring data accuracy and accessibility
- Maintained access to and security of highly sensitive materials, safeguarding confidential information
- Executed various tasks consistently
Education
Jail management TCLOSE Jailers License Relevant Coursework: Emergency and Trauma care update 14 hour course -
01-1988
Some College (No Degree) - Telecommunications
Amarillo College
Amarillo, TXSkills
- Law enforcement Dispatch
- Financial record management
- TOPS (Tow dispatching program)
- Incident Management Tow Operator
- Logistics coordination experience
- Route planning expertise
- Driver training experience
- Business development
- Cash handling
- Inventory management
- Customer service
- Customer relationship management
- Communication systems management
- Office suite
- QuickBooks
- Team leadership
- Employee scheduling
- Training delivery
- Effective communication
- Logistics coordination
- QuickBooks
- Conflict resolution
- Time management
- Decision making
- Stress management
- Stress management techniques
- Decision making aptitude
- Organization skills
- Basic mechanical skills
- Record keeping
- Safety training
- Employee scheduling
Personal Information
Title: Manager
Timeline
Call Taker Trainee, 911 Operator
Dallas Police Department
09.2012 - 12.2012
Supervisor/Driver
PRO TOW WRECKER SERVICE
06.2007 - Current
Jail management TCLOSE Jailers License Relevant Coursework: Emergency and Trauma care update 14 hour course -
Some College (No Degree) - Telecommunications
Amarillo College