Jonathan Layana
Paterson,NJ
Summary
Skilled Emergency Communications Specialist with experience in managing emergency calls at OEM Central Dispatch. Dispatches police, fire, and EMS units via CAD systems while monitoring public safety radio traffic. Relays critical information between field responders and command staff to enhance operational efficiency during large-scale incidents. Trains new employees on department policies and procedures for emergency communications.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
911 Public Safety Telecommunicator
City Of Paterson OEM Central Dispatch
Paterson, Nj
11.2020 - Current
- Answered emergency calls at OEM Central Dispatch with calm, clear communication.
- Dispatched police, fire, and EMS units through CAD systems.
- Receiving and dispatching EMS for Prospect Park, Haledon, North Haledon and William Paterson University.
- Managed fire unit dispatch for Prospect Park to respond to emergencies.
- Monitored radio traffic for Paterson public safety and emergency channels.
- Relayed critical information between field responders and command staff.
- Coordinated communication among multiple agencies during large scale incidents or disasters requiring a unified command structure.
- Worked closely with supervisors and managers to ensure efficient operations within the communications center.
- Assisted with training new employees on department policies and procedures related to emergency communications operations.
Education
General Education Dev. Diploma
Paterson, NjSkills
- Computer-aided dispatch
- Unit dispatching
- Emergency call intake
- Law enforcement dispatch
- EMS coordination
- Incident coordination
- Radio operations
- Rapid decision making
- Team collaboration
- Memory retention
Languages
English
Professional
Spanish
Professional
Certification
- NECI emergency, medical dispatcher certified
- NECI 911 officer certified
- American safety and health Institute BLS certified
- NCIC certified
Timeline
911 Public Safety Telecommunicator
City Of Paterson OEM Central Dispatch
11.2020 - Current
General Education Dev. Diploma