Joan Aiken
North Charleston,SC
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering four years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Charleston County
01.2021 - Current
- Collaborated with fellow telecommunicators to ensure seamless shift transitions, maintaining uninterrupted service for callers.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Participated in quality assurance programs, identifying opportunities for improvement and implementing corrective actions when necessary.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
Postal Support Clerk
United States Post Office
07.2019 - 12.2020
- Maintained a clean and organized work environment, contributing to a productive workplace for colleagues.
- Handled confidential materials responsibly, maintaining the privacy of sensitive customer information.
- Collaborated with team members to process high volumes of mail quickly and accurately during peak seasons.
- Updated records consistently using computer systems, ensuring accurate tracking of mail items throughout the delivery process.
- Managed cash transactions accurately, balancing daily reports to ensure financial integrity.
Education
No Degree - Emergency Medical Technology
Low Country Emergency Medical
North Charleston, SC10.2011
Associate of Applied Science - Criminal Justice
South Carolina Criminal Justice Academy
Columbia, SC06.2004
Skills
- Call prioritization
- Teamwork orientation
- Computer-Aided Dispatch
- Public Safety Awareness
- Data entry proficiency
- Incident Command System
- Computer Skills
- Computer-aided dispatching
- Data Entry
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- Certified Emergency Medical Tech
Timeline
Certified 911 Public Safety Telecommunicator
Charleston County
01.2021 - Current
Postal Support Clerk
United States Post Office
07.2019 - 12.2020
No Degree - Emergency Medical Technology
Low Country Emergency Medical
Associate of Applied Science - Criminal Justice
South Carolina Criminal Justice Academy
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- Certified Emergency Medical Tech
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