Destiny Jones
Willingboro ,NJ
Summary
Accomplished Certified 911 Public Safety Telecommunicator with a proven track record at Burlington County, adept in call prioritization and showcasing exceptional teamwork orientation. Elevates 911 service quality through rigorous performance metrics, achieving high customer satisfaction. Skilled in Computer-Aided Dispatch and emergency protocols, demonstrating a commitment to public safety and efficient resource allocation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Burlington County
01.2024 - Current
- Provide essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Consistently meet strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Elevated quality of 911 services by participating in routine audits, assessments, and certification processes.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Enhance communication between first responders by diligently relaying critical information and updates.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
Dental Scheduler
Aspen Dental
01.2022 - 01.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Pharmacy Technician
CVS Pharmacy
10.2020 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
Inventory Associate
Carvana
06.2017 - 09.2019
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
- Handled day-to-day shipping and receiving overseeing more than 1000 vehicles per day.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ01.2017
Skills
- Call prioritization
- Teamwork orientation
- Computer-Aided Dispatch
- Public Safety Awareness
- Data entry proficiency
- Emergency protocols
- Prioritizing Situations
- Multitasking Abilities
- CPR and First Aid
- Emergency Medical Dispatcher Certification
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
Timeline
Certified 911 Public Safety Telecommunicator
Burlington County
01.2024 - Current
Dental Scheduler
Aspen Dental
01.2022 - 01.2024
Pharmacy Technician
CVS Pharmacy
10.2020 - 01.2022
Inventory Associate
Carvana
06.2017 - 09.2019
High School Diploma -
Willingboro High School
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
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