Katelyn Perkins
Clay City,IN
Summary
Certified 911 Public Safety Telecommunicator with strong focus on effective communication and crisis management. Skilled in emergency response, call handling, and prioritizing tasks under high pressure. Known for reliability, adaptability to changing circumstances, and fostering team collaboration to ensure successful outcomes. Proficient in using dispatch software, maintaining composure, and delivering precise instructions during emergencies. I am a hardworking business-savvy professional with a strong background in highly competitive and dynamic organizations. Sales and EMS professional who is searching for a position that will lead to a lifetime career with a well-established and reputable company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Owen County 911 Communications
11.2024 - Current
- Coordinated emergency responses by accurately assessing situations and prioritizing dispatch of emergency services.
- Operated multi-line phone systems to efficiently manage high call volumes during critical incidents.
- Provided clear and concise instructions to callers, ensuring effective communication in high-stress situations.
- Maintained detailed logs of emergency calls and responses for compliance and review purposes.
EMT-B
STAR Ambulance
02.2022 - Current
- I work on an ambulance helping patients. We conduct truck checks daily. I complete reports after every run. We do station duties daily. Act professionally with hospital staff, nursing home staff, patients, and families of the patients.
District Sales Manager
American Freight
08.2017 - 06.2021
- Conducted Zoom training calls weekly with employees. Visited 10 locations across 3 states, and made sure buildings were maintained. I was in charge of hiring all managers, and making sure that all employees were trained, and could conduct daily tasks. Helped create solutions to any problems employees had. Was in charge of all customer service issues that store managers could not handle. I ordered all furniture and products for my locations. Started American Freight as sales, then promoted to assistant manager, then manager, and then district sales manager. I was nominated for manager of the year against over 160 locations.
Family Service Counselor
Roselawn Funeral Home and Cemetery
11.2015 - 08.2017
- Worked with family planning for pre-need and at need funerals. Held family planning seminars, and called and met families to organize funeral arrangements.
Sales Representative
Verizon Cellular Sales
04.2013 - 10.2015
- Work with clients on a daily basis selling phones, customer service, and maintaining an excellent atmosphere for our customers. My daily sales include walk-in customers, but also prospect customers that I’ve contacted who needed upgrades. I also follow up with all of my clients three times after their purchase.
Education
Highschool -
Northview Highschool
Brazil, IN05.2010
Mortuary Science-Criminal Justice
Ivy Tech Community College
Terre Haute, IndianaSkills
- Complex problem resolution
- Customer service
- Multi-Task Management
- Negotiation skills
- Goal Oriented
- Report preparation
- Public speaking
- Leadership and Patient Care
- Call prioritization
- Teamwork orientation
- Public safety awareness
- Emergency protocols
- Incident documentation
- Information gathering
- Time management
- Listening skills
- Attention to detail
Certification
- EMT-B
- Firefighter 1
- Firefighter 2
- Hazmat Operations
- Hazmat Awareness
- Technical Rescue Awareness
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteImportant To Me
Career advancementPersonal development programsHealthcare benefits401k matchTimeline
Certified 911 Public Safety Telecommunicator
Owen County 911 Communications
11.2024 - Current
EMT-B
STAR Ambulance
02.2022 - Current
District Sales Manager
American Freight
08.2017 - 06.2021
Family Service Counselor
Roselawn Funeral Home and Cemetery
11.2015 - 08.2017
Sales Representative
Verizon Cellular Sales
04.2013 - 10.2015
Highschool -
Northview Highschool
Mortuary Science-Criminal Justice
Ivy Tech Community College