LEAH M RUFFNER
Baker
Summary
Calm and hard working 911 Dispatcher; comfortable handling crisis management scenarios and dealing with overwhelmed callers. Proficient in receiving, logging, and prioritizing incoming emergency and non-emergency calls for service. Work well independently or as part of a team. Experienced in dispatching Fire, Police and EMS units. Knowledgeable in coordinating local and mutual aid recourses and response units.
Overview
10
10
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
Hardy County 911/OEM
09.2019 - Current
- Dispatch Police, Fire and EMS through radio and paging systems
- Coordinated response efforts with law enforcement, fire, and medical services.
- PowerPhone EMD, EPD, EFD certified.
- Operated multi-line phone systems to receive and prioritize emergency calls.
- Provided clear and concise directions to callers during high-stress situations.
- Fielded Admin and non-emergency public service calls
- Maintained accurate records of calls and dispatches using CAD software.
- APCO certified
- NCIC (WEAPONS) certified
- CPR and AED Certification
- IS 100 and IS 700 FEMA course certifications
- Coordinate response between local and surrounding agencies.
- Experience with Interact CAD system and SOLACOM phone system
- Experience with rapidSOS
- Conduct background checks for gun permits, police investigations, and court purposes.
- Access and use the Domestic Violence Registry and Magistrate Court of WV files and warrants.
- Experience with a wide range of emergency calls.
Equestrian Trail Guide
Hidden Trails Stables LLC
04.2016 - 10.2019
- Provided guided trail rides
- Ensure safety of customers, staff, and horses.
- Cared for and maintained the stables, equipment, and animals
- Provide a fun and care free experience for riders of all experience levels and ages.
- Manage payments and liability wavers.
- Responsible for open and close of facility.
Education
High School Diploma -
East Hardy High School
Baker, WV05.2017
Skills
- Logistics coordination
- Call management
- Dispatch software proficiency
- Resilience under pressure
- Data collection
- Collaborative teamwork
- Effective problem resolution
- Strategic task management
- Monitoring Fire, Police, and EMS radio traffic
- Detail-oriented approach
- Active listening
- National Criminal Database Entry and Removal
Timeline
Certified 911 Public Safety Telecommunicator
Hardy County 911/OEM
09.2019 - Current
Equestrian Trail Guide
Hidden Trails Stables LLC
04.2016 - 10.2019
High School Diploma -
East Hardy High School