Karyn Wood
911 Dispatch/Municipality Records
Channahon,IL
Summary
Experienced Public Safety Telecommunicator specializing in emergency coordination and crisis management. Facilitates effective communication between responders and callers during critical incidents. Skilled in telecommunications operations and conflict resolution, with a strong focus on assessing emergency situations to ensure timely responses that enhance public safety.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
village of Justice
Justice, Illinois
07.2004 - Current
- Coordinated communication between responders and callers, facilitating timely information exchange during critical incidents.
- Operated advanced telecommunications equipment, ensuring clear message delivery to support emergency response efforts.
- Responded promptly to emergency calls, assessing situations to ensure appropriate response actions.
Hairdresser
Robert Kendall Hair Salon
Palos Heights, Illinois
04.1990 - 07.2004
- Consulted with clients to establish desired hairstyles and services.
- Cut hair for clients with precision and attention to detail., coloring, and styling techniques with precision.
- Assessed clients' hair care needs to deliver tailored recommendations.
- Ensured cleanliness and organization of workstations throughout each day.
Education
Hairdresser License -
Capri Beauty School
Chicago07-1981
High School Diploma -
Reavis High School
Burbank05-1981
Skills
- Emergency call handling
- Call assessment
- Emergency communication
- Emergency coordination
- Crisis management
- Incident reporting
- Information relay
- Conflict resolution
- Active listening
- Public engagement
Certification
- Leads certified
- EMD certified
Timeline
Certified 911 Public Safety Telecommunicator
village of Justice
07.2004 - Current
Hairdresser
Robert Kendall Hair Salon
04.1990 - 07.2004
Hairdresser License -
Capri Beauty School
High School Diploma -
Reavis High School