AUSTIN HARDY
*84 Watchacow Lane, Sanford,NC
Summary
Highly organized individual with experience in emergency response. Possesses a deep understanding of emergency protocols and a strong ability to remain calm and composed in high-stress situations. Proven track record of quickly and accurately assessing emergency situations and dispatching appropriate resources. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Lee County Sheriffs Office
07.2024 - Current
- Reduced risks and emergency response issues by observing public safety field units.
- Operated emergency response systems to update and retrieve up-to-date information for responding deputies.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
911 Telecommunicator
Moore County Public Safety
08.2023 - Current
- Enforced policies and procedures of proper radio communications etiquette to maintain quality control standards within the Communications Center.
- Dispatch law, fire, and ems personnel according to established protocols while maintaining situational awareness of the incident scene.
- Utilized multi-tasking abilities while simultaneously monitoring several channels at once while providing support services such as warrant checks, and license plate lookups.
- Worked closely with police officers, firefighters, and EMS personnel to provide the best possible service for the public's safety needs.
- Handle high call volumes anywhere from 100-200 calls a night.
911 Telecommunicator
Sanford Police Dept
09.2018 - 07.2023
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in the system.
- Routed calls to police, fire, and ambulance services to meet individual call needs.
- Worked flexible hours; night, weekend, holidays, and rotating shifts.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Front Desk Receptionist
Sellers Automotive
07.2018 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Ordering needed parts for customers vehicles and making sure they arrive on time.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Kept accounts in balance and ran daily reports to verify totals.
Safety Tour Guide
Deep River Sporting Clays And Shooting School
09.2014 - 09.2018
- Built personal relationships with guests to promote positive experiences.
- Entertained our tour guests on how to shoot clay targets at each station for maximum fun, lasting memories, and to educate kids and adults in gun safety.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained and promoted the importance of gun safety with any and every type of firearm that has came out of its case on and off the shooting range.
Education
International Diploma - Emergency Medical Dispatch
International Academy Emergency Medical Dispatch
High School Diploma - undefined
Lee County High School
International Certification -
International Academy Emergency Fire Dispatch
International Certification -
International Academy Emergency Police Dispatch
Certificate - Incident Tactical Dispatcher/Emergency Taskforce
North Carolina Emergency Management
08-2024
Certificate - Intro To Incident Command System, ICS-100.C
FEMA Emergency Management Institute
06-2023
Certificate - TERT Basic Course IS-144.A
FEMA Emergency Management Institute
06-2021
Certificate - Incident Command System For Initial Response/IS200
FEMA Emergency Management Institute
06-2023
Certificate - Fundamentals Of Emergency Management / IS-230.E
FEMA Emergency Management Institute
06-2021
Certificate - Incident Command System-Expanding Incidents/ G300
FEMA Emergency Management Institute
03-2024
Certificate - Incident Command/General Staff Complex Incident
FEMA Emergency Management Institute
01-2025
Certificate - Intro-National Incident Management System IS-700.B
FEMA Emergency Management Institute
08-2022
Certificate - National Framework, An Introduction/ IS-800.D
FEMA Emergency Management Institute
06-2023
Certificate - Emergency Medical Dispatch
NC Office Of Emergency Medical Services
Certificate - Homeland Security
Martinsburg College
Martinsburg, WV08-2020
Certificate - Dispatch Response To Active Killers
The RAK Academy
04-2024
Certificate - NC Department of Justice Telecommunicator Course
NC Sheriff's Standards Telecommunicator Course
03-2023
EMT Initial National Registry -
Central Carolina Community College
Sanford, NC06-2018
Certificate - Dispatch-Directed CPR
International Academy Emergency Dispatch
05-2023
Skills
- Basic life support understanding
- Map reading skills
- Data Entry
- Attention to Detail
- Multitasking Abilities
- Call management
- Emergency support
- Computer knowledge
- Hard work-Ethic
- Emergency Protocols
- Customer Service
- Telephone Etiquette
- Problem Solving
- Decision Making
- Teamwork Orientation
- Computer Aided Dispatch
- Public Safety Awareness
- Critical Thinking
- Works Well Under Pressure
- Computer Skills
Certification
- International Academy Of Emergency Medical Dispatch (IAEMD) License, 02/01/19, current
- National Crime Information Center (NCIC) License, 10/01/18, current
- Division Of Criminal Information (DCI) License, 11/01/18, current
- Computer-Aid Dispatch (CAD) License, 11/01/18, current
- FEMA- Telecommunicator Emergency Response Taskforce (TERT) Deployment License, 06/01/21, current
- Prehospital Trauma Life Support License, 04/01/18
- Emergency Pediatric Care License, 05/01/18
- Emergency Geriatric Care License, 05/01/18
- Homeland Security and Emergency Management Licensed online through Martinsburg College, Martinsburg, WV, 08/01/20, current
- Emergency Medical Technician Licensed at Central Carolina Community College, Sanford, NC, 06/01/18 - 06/01/20
- SARTopo (NC-8123) Training Certification, 02/01/24
- ICS-300 - Intermediate Incident Command System for Expanding Incidents(G300.a), 03/01/24
- North Carolina Emergency Management's exercise PENSAR Swamp Stomp, 01/01/24
- International Academy Of Emergency Police Dispatch (IAEPD), 08/01/23
- International Academy Of Emergency Fire Dispatch (IAEFD), 08/01/23
- Dispatch Response To Active Killers (D-RAK), 04/01/24
Timeline
Certified 911 Public Safety Telecommunicator
Lee County Sheriffs Office
07.2024 - Current
911 Telecommunicator
Moore County Public Safety
08.2023 - Current
911 Telecommunicator
Sanford Police Dept
09.2018 - 07.2023
Front Desk Receptionist
Sellers Automotive
07.2018 - 09.2018
Safety Tour Guide
Deep River Sporting Clays And Shooting School
09.2014 - 09.2018
High School Diploma - undefined
Lee County High School
International Diploma - Emergency Medical Dispatch
International Academy Emergency Medical Dispatch
International Certification -
International Academy Emergency Fire Dispatch
International Certification -
International Academy Emergency Police Dispatch
Certificate - Incident Tactical Dispatcher/Emergency Taskforce
North Carolina Emergency Management
Certificate - Intro To Incident Command System, ICS-100.C
FEMA Emergency Management Institute
Certificate - TERT Basic Course IS-144.A
FEMA Emergency Management Institute
Certificate - Incident Command System For Initial Response/IS200
FEMA Emergency Management Institute
Certificate - Fundamentals Of Emergency Management / IS-230.E
FEMA Emergency Management Institute
Certificate - Incident Command System-Expanding Incidents/ G300
FEMA Emergency Management Institute
Certificate - Incident Command/General Staff Complex Incident
FEMA Emergency Management Institute
Certificate - Intro-National Incident Management System IS-700.B
FEMA Emergency Management Institute
Certificate - National Framework, An Introduction/ IS-800.D
FEMA Emergency Management Institute
Certificate - Emergency Medical Dispatch
NC Office Of Emergency Medical Services
Certificate - Homeland Security
Martinsburg College
Certificate - Dispatch Response To Active Killers
The RAK Academy
Certificate - NC Department of Justice Telecommunicator Course
NC Sheriff's Standards Telecommunicator Course
EMT Initial National Registry -
Central Carolina Community College
Certificate - Dispatch-Directed CPR
International Academy Emergency Dispatch
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