Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Monique McCaulley

Morrison,IL

Summary

Dynamic professional with a proven track record at Whiteside County Sheriff's Office, enhancing public safety through effective emergency response and policy updates. Skilled in Computer-Aided Dispatch and teamwork, I've significantly contributed to operational efficiency and community safety. Expert in incorporating cutting-edge technologies and fostering collaborative environments, I excel in high-stakes situations requiring quick decision-making and clear communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified 911 Public Safety Telecommunicator

Whiteside County Sheriffs Office
02.2020 - Current
  • Assisted in updating department policies and procedures, promoting compliance with industry standards and best practices.
  • Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
  • Boosted operational efficiency by staying current on emerging technologies, tools, and trends within public safety telecommunications.
  • Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.

Cosmetology Instructor

Educators of Beauty
06.2019 - 02.2020
  • Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
  • Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
  • Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
  • Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.

Front Desk/Receptionist

Educators of Beauty
06.2018 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained a clean and organized retail environment, presenting products attractively to entice potential buyers.

Education

High School Diploma -

United Township High School
East Moline,IL
05-2009

Skills

  • Call prioritization
  • Teamwork orientation
  • Computer-Aided Dispatch
  • Public Safety Awareness
  • Emergency protocols
  • Listening Skills
  • Multitasking Abilities
  • Computer Skills
  • CPR and First Aid
  • NCIC Database
  • Emergency Medical Dispatch (EMD)
  • Emergency Police Dispatcher Certification

Certification

  • Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
  • LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
  • Basic Telecommunicator Certification – National Emergency Number Association (NENA).
  • Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
  • Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
  • CPR/AED Certification

Accomplishments

  • Collaborated with team of 3 in the development of implementing new CAD system.

Timeline

Certified 911 Public Safety Telecommunicator

Whiteside County Sheriffs Office
02.2020 - Current

Cosmetology Instructor

Educators of Beauty
06.2019 - 02.2020

Front Desk/Receptionist

Educators of Beauty
06.2018 - 02.2020

High School Diploma -

United Township High School

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Monique McCaulley