Lisa Greenwood
Monroe,GA
Summary
Dedicated 911 Dispatcher offering 25 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in working in high stress situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level payroll position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Walton County 911 Communications
11.2014 - Current
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions, maintaining uninterrupted service for callers.
- Boosted operational efficiency by staying current on emerging technologies, tools, and trends within public safety telecommunications.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
Records Clerk Supervisor
Walton County Sheriff's Office
11.2010 - 05.2014
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Reduced retrieval times for critical information by maintaining an updated and accurate database of records.
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Supported legal compliance efforts by regularly reviewing and purging outdated or unnecessary records according to established guidelines.
- Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Facilitated interdepartmental communication by acting as a liaison between teams requiring access to shared records and resources.
- Promoted seamless collaboration between departments with effective document sharing practices and clear communication regarding record updates.
- Participated in regular reviews of record management policies, offering valuable input based on firsthand experience working with the system daily.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Provided training to new records clerks to improve knowledge and skills.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Compiled, sorted and filed high volume of documents.
Education
General
University of Georgia
Athens, GA911 Certification And Ongoing Studies
Georgia Public Safety Training Center
Forsyth, GASkills
- Computer-Aided Dispatch
- Call Prioritization
- Data Entry Proficiency
- Time Management
- Resource Coordination
- Interpersonal Skills
- Attention to Detail
- Multitasking Abilities
- Adaptability
- Record Keeping
- Stress Management
- Effective Communication
- Customer Service
- Telephone Etiquette
- Critical Thinking
- Teamwork Orientation
- Decision Making
- Confidentiality Maintenance
- Problem Solving
- Language Proficiency
- Works Well Under Pressure
- Problem-Solving
- Decision-Making
- Data Entry
- Good Judgment
Affiliations
- I enjoy spending time with my family and grandchildren. I am involved in the cross stitch community in Georgia and surrounding states, and enjoy most types of needlearts. I am a huge Braves fan and love everything about baseball.
Certification
Certified 911 Basic Communications Officer
Certified Training Officer - 911 Dispatch
Former Terminal Agency Coordinator
Ongoing online training consistent with job requirements
Timeline
Certified 911 Public Safety Telecommunicator
Walton County 911 Communications
11.2014 - Current
Records Clerk Supervisor
Walton County Sheriff's Office
11.2010 - 05.2014
General
University of Georgia
911 Certification And Ongoing Studies
Georgia Public Safety Training Center
Certified 911 Basic Communications Officer
Certified Training Officer - 911 Dispatch
Former Terminal Agency Coordinator
Ongoing online training consistent with job requirements
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