Rebecca Villarreal
Sandia
Summary
I'm a hard working and reliable individual with the desire to provide my strengths, skills, and experience into the workplace. I'm driven to be the best individual with things I'm knowledgeable on and even learning new things, with that I'm an eager and quick learner. I'm a highly organized and punctual individual who carefully and correctly makes sure the job gets done in a professional, safe, friendly and comfortable environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Jim Wells County Sheriff Department
02.2024 - 12.2024
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Maintained updates on all active calls to ensure safety and confidentiality for all calls for service.
- Entering and clearing wanted subjects and stolen property through NCIC/TCIC, National and Texas crime information center.
- Knowledgeable on the local geography that the department covered.
- Quick and efficient typing speed
- Knowledgeable in microsoft word.
- Quick and efficient decision-making skills while handling high stress calls.
- knowledgeable on reading maps and dispatching officers to correct locations,
- Strong multitasking skills while working multiple talk groups, answering 911 calls, non emergency calls, dispatching calls for service and responding to law enforcement, medical and fire personnel.
- Provide law enforcement officers with DMV driver and vehicle information as well as criminal histories.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
911 Public Safety Telecommunicator
Corpus Christi Police Department
09.2021 - 07.2022
- Worked closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Maintained updates on all active calls to ensure safety and confidentiality for all calls for service.
- Knowledgeable on the local geography that the department covered.
- Quick and efficient typing speed
- Knowledgeable in microsoft word.
- Quick and efficient decision-making skills while handling high stress calls.
- Knowledgeable on reading maps and Geography for Department area.
- Strong multitasking skills
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Childcare Teacher
Lolly's Grow & Learn Center
05.2021 - 07.2021
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Engaged with children on an individual basis to build positive relationships and promote learning
- Instructed children in health and personal habits, such as eating, resting and hygiene.
- Implemented curriculum to enhance classes with learning-focused activities
- Organized small groups of children while transitioning to and from outdoor play
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Maintained a child-friendly environment with access to outdoor activities
In-Home Caregiver
Home Instead Senior Care
11.2020 - 05.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Offering support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Monitored progress and documented in charts and log books any patient health status or changes, and keeping the healthcare team updated
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Assisted patients with handling daily chores, prepping meals and errands by transportation to appointments, cleaning personal spaces and purchasing supplies
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Administered medication as directed by the physician
- Helped transition patients between bed, wheelchair and automobile to provide consistent safe mobility support
- Maintained a clean and well-organized environment to promote client happiness and safety
- Maintained/assisted patient's hygiene by administering bedpans, urinals, baths and shaves
Medical Equipment Inventory Handler
Hill-Rom
10.2017 - 02.2018
- Maintaining a high level of customer service to our patients, hospital staff and clients
- Picking up and delivering medical equipment/beds in a hospital environment
- Using my strength to move heavy carts of equipment and heavy beds throughout the hospital
- Responsible for cleaning and sanitizing medical equipment/beds
- Responsible for using a PC computer to log/keep track of medical equipment throughout the facility
- Greeted patients and families with an enthusiastic, compassionate attitude
Bank Teller
Clark County Skill Center
09.2011 - 06.2012
- Cashed/Deposited checks
- Processed transactions, such as deposits, withdrawals, or payments
- Maintaining and balancing cash drawers
- Keeping a clean, organized work area and a professional appearance
- Handling currency, transactions, and confidential information in a responsible manner
- Transfers between separate accounts
- Did transaction history checks on the Intranet
- Processed checks using check 21
- Doing Counterfeit reports
- Transactions at both the drive up window and front desk
- Scan checks
- Observe the vault
- I took part in doing a 6-week internship at Columbia Credit Union
Education
High School Diploma -
Union High School
Camas, WA06-2013
No Degree - Financial Bank Teller
Clark County Skill Center
Vancouver, WANo Degree - Dental Hygiene
Clark County Skill Center
Vancouver, WAFirst Aid / CPR trained -
Skills
- Teamwork
- Conflict resolution
- Empathy/Compassion
- Multitasking
- Adaptability and flexibility
- CPR and first aid
- NCIC database
- TCIC database
- Radio frequencies monitoring
- Map reading skills
- Emergency medical dispatch (EMD)
- Efficient Computer / Typing skills
- Data entry proficiency
- Attention to detail
- Verbal/written communication skills
- Very professional, responsible, dependable and honest
- Great time management/punctual
- Dispatching
- Multitasking/Organization
- Customer service
- Charting/Filing
- Listening skills
Certification
- Telecommunications Operator License
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
- CPR/AED Certification
- First Aid Certification
Timeline
Certified 911 Public Safety Telecommunicator
Jim Wells County Sheriff Department
02.2024 - 12.2024
911 Public Safety Telecommunicator
Corpus Christi Police Department
09.2021 - 07.2022
Childcare Teacher
Lolly's Grow & Learn Center
05.2021 - 07.2021
In-Home Caregiver
Home Instead Senior Care
11.2020 - 05.2021
Medical Equipment Inventory Handler
Hill-Rom
10.2017 - 02.2018
Bank Teller
Clark County Skill Center
09.2011 - 06.2012
First Aid / CPR trained -
- Telecommunications Operator License
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
- CPR/AED Certification
- First Aid Certification
High School Diploma -
Union High School
No Degree - Financial Bank Teller
Clark County Skill Center
No Degree - Dental Hygiene
Clark County Skill Center
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