JOSEPH ROBLES
New York,NY
Summary
Experienced professional with 10 years as an Emergency Medical Technician (EMT) and 5 years as a successful medical cannabis courier. Transitioning into an Apple specialist role, with a focus on customer engagement and relationship building. Thrives under pressure, makes swift decisions, resolves issues effectively, and communicates proficiently. Demonstrates strong leadership capabilities across diverse responsibilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Budtender / Inventory Specialist
Late Bloomers NYC
01.2024 - Current
- Provided expert advice on cannabis products to ensure alignment with customer expectations and preferences.
- Handled transactions and organized inventory efficiently.
- Handled inbound shipments efficiently, adhering to New York State guidelines.
- Handle escalated customer issues beyond Budtenders' capacity.
- Maintained organized sales floor and replenished inventory.
Product Zone Specialist
Apple
01.2022 - 01.2024
- Facilitated customer interactions by answering queries about Apple products, software, and services tailored to their requirements.
- Facilitated business operations through efficient inventory management.
- Upheld brand standards across the store to enhance customer visits.
- Managed financial transactions efficiently and maintained printer functionality.
Courier/ Cannabis Sales Consultant
Verilife Cannabis Dispensary
01.2017 - 01.2022
- Provided personalized advice tailored to each customer's needs.
- Ensured precise and accountable management of cash transactions.
- Ensured a welcoming and safe atmosphere for customers.
- Utilized OnFleet for delivery optimization and Nav for effective data categorization.
- Ensured comprehensive understanding of cannabis safety measures.
Emergency Medical Technician (EMT)
Mount Sinai Morningside Hospital
01.2014 - 01.2017
- Facilitated communication between FDNY and NYPD in response to 911 emergencies.
- Managed patient interactions effectively in stressful environments.
- Executed rapid response using emergency tools including EpiPen, oxygen, AED.
- Managed patient treatment and data acquisition.
Emergency Medical Technician (EMT)
Empress Emergency Medical Services (EMS)
01.2008 - 01.2013
- Handled stressful situations with poise and accuracy.
- Leveraged EMS computer systems alongside emergency equipment such as Power Stryker Stretcher and bag valve mask.
- De-escalated challenging situations to maintain a peaceful environment.
- Convey information effectively to obtain essential medical and situational details from patients and others.
Education
High School Diploma - undefined
Bronx Academy High School
Bronx, NY01.2005
Skills
- Communication
- Problem-solving
- Proactive thinking
- Leadership
- Decision-making
- Customer service
- Multitasking
- Management
- Supporting medical patients
- Patience and empathy
Certification
- Basic Life Support and Cardiopulmonary Resuscitation Certification – American Heart Association (2024)
- NYS Emergency Medical Technician Certification #347623
Timeline
Budtender / Inventory Specialist
Late Bloomers NYC
01.2024 - Current
Product Zone Specialist
Apple
01.2022 - 01.2024
Courier/ Cannabis Sales Consultant
Verilife Cannabis Dispensary
01.2017 - 01.2022
Emergency Medical Technician (EMT)
Mount Sinai Morningside Hospital
01.2014 - 01.2017
Emergency Medical Technician (EMT)
Empress Emergency Medical Services (EMS)
01.2008 - 01.2013
High School Diploma - undefined
Bronx Academy High School