Amy McGonnigal
New Bedford,MA
Summary
Established communications professional with extensive experience supporting daily operations in high volume, regulated retail environments. Recognized as a dependable and friendly team member who takes initiative, supports peers, and enhances customer experience through clear communication, product knowledge, and attention to detail. Plays an active role in maintaining compliance, inventory accuracy, and smooth store operations while contributing to a welcoming, well run environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Budtender / Inventory Associate
CANA Craft Cannabis
11.2024 - Current
- Provided personalized product guidance while maintaining strict regulatory compliance.
- Managed inventory, audits, restocking, and POS cash handling.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Mentored junior budtenders on product knowledge and best practices for sales techniques.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
Freelance Music Instructor
Self-employeed
06.2021 - Current
- Provided individualized instruction in string instruments and vocals.
- Built long-term client relationships through communication and organization.
- Developed customized lesson plans to enhance student engagement and skill acquisition.
Key Holder / Sales Associate
DXL Big & Tall
06.2024 - 11.2024
- Opened and closed store, managed cash drawers, and supported sales goals.
- Delivered high-quality customer service and visual merchandising support.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Analyzed sales data to identify trends, contributing to strategic planning for inventory assortment adjustments.
- Fostered positive customer relationships, enhancing loyalty through personalized service experiences.
Education
Bachelor of Arts - Communications
UMass Dartmouth
North Dartmouth, MA01-2026
Associate Degree - Communications
Bristol Community College
Fall River, MA12-2023
Skills
- Customer Service
- Leadership
- Sales
- Cash Handling
- Inventory
- Microsoft Word/Excel/Outlook
- Communication
- Time Management
- Detail Oriented
Certification
- Registered Vendor Training - Nov 2024-Present
- CPR Certified March 2015-Present
Timeline
Budtender / Inventory Associate
CANA Craft Cannabis
11.2024 - Current
Key Holder / Sales Associate
DXL Big & Tall
06.2024 - 11.2024
Freelance Music Instructor
Self-employeed
06.2021 - Current
Bachelor of Arts - Communications
UMass Dartmouth
Associate Degree - Communications
Bristol Community College