Lydia Barnhart
Cincinnati
Summary
Dynamic and results-driven professional with a proven track record at excelling in customer service and sales. Skilled in office management and technical support, I consistently enhanced client satisfaction and team efficiency. My proactive approach and strong communication skills fostered lasting relationships, driving significant improvements in service quality and operational success.
Overview
16
16
years of professional experience
Work History
Budtender/Retail Inventory Associate
Story Cannabis
Cincinnati, OH
08.2025 - Current
- Provided exceptional customer service, resolving inquiries and fostering positive shopping experiences.
- Educated customers on cannabis products and effects, ensuring informed purchasing decisions.
- Assisted in inventory management and product displays, enhancing store organization and appeal.
- Maintained compliance with state regulations, ensuring a safe and legal purchasing environment.
- Checked guests' photo identification for validity and age requirements.
- Trained new staff on product knowledge and customer interaction techniques, promoting team efficiency.
- Monitored stock levels and collaborated with management for timely replenishment of inventory.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in a fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Commercial Cleaner/Office Asst.
Johny on The Spot
Cincinnati, Ohio
10.2015 - Current
- Collaborated with team to address client needs, strengthening client relationships.
- Executed thorough cleaning protocols, ensuring spotless environments that increased client satisfaction and encouraged repeat business.
- Monitored cleaning supplies and equipment usage, optimizing inventory levels to maintain operational efficiency.
Physical Therapy Asst/ Receptionist
Fick Chiropractic
Cincinnati, Ohio
12.2022 - 10.2025
- Delivered compassionate patient care, creating welcoming environment that encouraged open communication and improved patient satisfaction.
- Monitored patient progress and documented outcomes, enabling data-driven adjustments to treatment plans for enhanced effectiveness.
- Provided compassionate patient care, fostering a welcoming environment that encouraged open communication and enhanced patient satisfaction.
- Directed messages to appropriate departments for efficient communication., coordinated appointments, and directed personnel to various departments.
Call Center/Sales Representative
Windows Direct
Cincinnati, Ohio
11.2019 - 07.2020
- Handled customer calls, consistently meeting sales targets, boosting satisfaction and loyalty.
- Coordinated technical support, resolving unresolved issues and enhancing service quality.
- Managed sales associates' calendars, increasing team efficiency and ensuring timely customer interactions.
- Analyzed feedback to identify service gaps and implemented targeted training to enhance performance.
Customer Sales & Service Representative
Direct TV
Cincinnati, Ohio
08.2014 - 10.2015
- Handled customer inquiries, enhancing satisfaction and loyalty through effective communication.
- Built strong customer relationships, contributing to long-term business growth.
- Built strong customer relationships, fostering loyalty and supporting long-term business growth.
Store Manager
Tower Wireless/Verizon Wireless
Cincinnati, Ohio
03.2010 - 10.2014
- Led customer service initiatives, enhancing customer satisfaction and retention rates.
- Surpassed sales goals, driving revenue growth and contributing to overall store success.
- Led customer service, boosting satisfaction and retention.
- Resolved technical issues, enhancing overall customer experience and service delivery.
- Resolved technical issues, improving customer experience.
- Handled payroll, ensuring timely and accurate payments.
Education
Associate of Arts -
Columbus State Community College
Columbus, Ohio05.2012
Skills
- Cannabis discussion
- Product expertise
- Customer Service
- Administrative Support
- Restocking inventory
- Hygiene management
- Compliance management
- Phone system operation
- Cannabis consultation
- Account Management
- Store maintenance
- Team Leadership
Timeline
Budtender/Retail Inventory Associate
Story Cannabis
08.2025 - Current
Physical Therapy Asst/ Receptionist
Fick Chiropractic
12.2022 - 10.2025
Call Center/Sales Representative
Windows Direct
11.2019 - 07.2020
Commercial Cleaner/Office Asst.
Johny on The Spot
10.2015 - Current
Customer Sales & Service Representative
Direct TV
08.2014 - 10.2015
Store Manager
Tower Wireless/Verizon Wireless
03.2010 - 10.2014
Associate of Arts -
Columbus State Community College