Joseph Rocco
Summary
Results-driven professional with a strong background in scheduling and planning. Proven ability to enhance service delivery and customer satisfaction through effective training and quality control measures.
Overview
30
30
years of professional experience
Work History
Lawn Care Business Owner
Joey D's Lawn Goats
Port Richey, FL
10.2018 - 10.2025
- Managed daily operations, ensuring timely service delivery and customer satisfaction.
- Developed and implemented effective lawn care strategies tailored to client needs.
- Supervised team members, providing training on equipment use and safety protocols.
- Streamlined scheduling processes to optimize resource allocation and efficiency.
- Established strong client relationships, fostering repeat business through exceptional service.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
Server/Cashier
Steak and Shake
Trinity, FL
10.2018 - 10.2018
- Delivered exceptional customer service in high-pressure dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained and mentored new staff on restaurant protocols and service standards.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Resolved guest complaints efficiently, improving overall dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Cultivated warm relationships with regular customers.
Poker Dealer
Derby Lane
St Petersburg, FL
01.2006 - 09.2008
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
Poker Dealer
Seminole Hard Rock Casino
Tampa, FL
01.2004 - 12.2005
- Assisted in developing training materials for dealer onboarding programs.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
Poker Dealer
Sun Cruise Casino
Port Richey, FL
03.1996 - 03.2003
- Monitored table dynamics, identifying and resolving disputes effectively.
- Trained new dealers on operational procedures and game protocols.
- Collaborated with floor managers to optimize gaming environment efficiency.
- Implemented best practices for maintaining game integrity and security.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
Poker Dealer
Seminole Hard Rock
Tampa, FL
12.1995 - 03.1996
- Dealt various poker games, ensuring adherence to rules and regulations.
- Managed chip transactions and maintained accurate game records.
- Provided exceptional customer service to enhance player experience.
Education
High School Diploma -
Walt Whitman High
Huntington, NY1993
Skills
- Team leadership qualities
- Scheduling and planning
- Training and mentoring
- Quality control measures
Timeline
Lawn Care Business Owner
Joey D's Lawn Goats
10.2018 - 10.2025
Server/Cashier
Steak and Shake
10.2018 - 10.2018
Poker Dealer
Derby Lane
01.2006 - 09.2008
Poker Dealer
Seminole Hard Rock Casino
01.2004 - 12.2005
Poker Dealer
Sun Cruise Casino
03.1996 - 03.2003
Poker Dealer
Seminole Hard Rock
12.1995 - 03.1996
High School Diploma -
Walt Whitman High