Joseph Rodriguez
Texas City,TX
Summary
Service-oriented Retail Leader with a dedication to building consistent customer loyalty through enhanced communication skills. Experienced in driving positive store results and developing talent across store teams.
Overview
6
6
years of professional experience
Work History
Senior Lead
Old Navy
Waco, TX
01.2022 - 04.2022
- Utilized company Visual Presentation Guides and Delivery Estimate Reports to plan for upcoming floor set changes.
- Collaborated with Kids/Baby Department Manager to execute floor set changes.
- Maintained merchandising standards on sales floor across all departments.
- Aided Store Manager in onboarding new hires.
- Facilitated shipment processes and ensured all product was set on sales floor or back-stocked by store opening.
- Achieved success in meeting and exceeding customer loyalty acquisition goals as determined by Store Manager.
Acting General Manager
Gap
Waco, TX
08.2021 - 01.2022
- Oversaw all store operations and maintained regular touch bases and coachings with entirety of store team and District Manager.
- Drove Q3 and Q4 credit card acquisition by over 130% to goal while sustaining a 2% daily customer conversion.
- Succeeded in maximizing Q3 and Q4 goals by 125% through driving sales comp, customer acquisition goals, and customer net promoter scores.
- Successfully facilitated company-designed product knowledge trainings for entirety of store team.
- Successfully facilitated store-led product inventory processes with small product loss.
- Recruited, hired, and onboarded talent for leadership and associate roles.
- Aided 3 other Gap locations in Austin-area during times of management turnover. Helped with re-trainings of company standards/customer loyalty acquisition best practices with Austin store teams.
- Successfully facilitated monthly store compliance audits.
- Created plans for driving all store metrics. Facilitated weekly store leadership meetings and shared store goals.
- Created employee and leadership schedules.
- Regularly received exceptional ratings and store shout outs from district management and upper management. Won Regional Holiday Store Contest by maximizing sales comp during holiday peak, achieving highest % to LY in entire Gap West region.
- Worked with third-party liquidator to successfully close underperforming store locations. This was done over a 10-week period.
Assistant Manager of Merchandising
Gap
Waco, TX
04.2021 - 08.2021
- Oversaw all merchandising for Men's, Women's, and Women's Body (activewear/lingerie/sleepwear) departments.
- Utilized Visual Presentation Guides and Delivery Estimate Reports to plan for upcoming floor set changes.
- Successfully executed floor set changes in accordance with company visual presentation guides.
- Oversaw planning and execution of all product and window displays.
- Drove Q2 credit card acquisition by over 135% to goal while sustaining a 2% daily customer conversion.
- Succeeded in maximizing Q2 and Q3 goals by 125% through driving sales comp, customer acquisition goals, and customer net promoter scores.
- Oversaw planning and execution of Kids/Baby department floor set changes with help of part-time K/B merchandising manager.
Daily Operations Specialist
Gap
Waco, TX
08.2019 - 04.2021
- Worked closely with General Manager to ensure operational checklists were completed on a daily basis.
- Facilitated Back-Of-House organizational practices and upkeep.
- Maintained Employee-Company relations, Product Knowledge, and Emergency Preparedness informative boards in employee break area.
- Developed and updated sales tracking spreadsheets using Microsoft Office.
- Monitored stockroom inventory levels and replenished sales floor when necessary.
- Monitored store supplies and facilitated supply orders.
- Facilitated work orders for store maintenance.
- Assisted various departments with merchandising in accordance with company Visual Presentation Guides.
Sales Lead
Old Navy
Waco, TX
08.2017 - 08.2019
Sales Associate
Old Navy
Texas City, TX
03.2016 - 08.2017
Education
Bachelor of Music - Bassoon Performance
Baylor University
Waco, TX05.2022
Skills
- Conversational Spanish
- Conversational French
- Fluent: Microsoft Office, Workday
Timeline
Senior Lead
Old Navy
01.2022 - 04.2022
Acting General Manager
Gap
08.2021 - 01.2022
Assistant Manager of Merchandising
Gap
04.2021 - 08.2021
Daily Operations Specialist
Gap
08.2019 - 04.2021
Sales Lead
Old Navy
08.2017 - 08.2019
Sales Associate
Old Navy
03.2016 - 08.2017
Bachelor of Music - Bassoon Performance
Baylor University