Julia Henderson
Chattanooga,USA
Summary
Personable and adaptable customer service professional with over a decade of experience delivering exceptional service and fostering lasting relationships with customers and colleagues. Expertise in identifying customer needs and providing solutions that enhance satisfaction and loyalty. Proven ability to thrive in fast-paced environments while maintaining a positive attitude and a focus on team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Assistant/Lead Hostess
Little Coyote
02.2025 - Current
- Assisted servers in delivering food and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Trained new staff on best practices for service efficiency and customer engagement.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Coordinated with team members to improve workflow during peak hours in order to serve up to 500 people per day.
Shift Supervisor
Starbucks
02.2022 - 12.2025
- Managed task delegation between a staff of over 30 employees on a daily and weekly basis to effectively meet organizational demands.
- Managed inventory levels to ensure optimal stock availability and support operational efficiency.
- Analyzed team dynamics and implemented coaching strategies to drive performance enhancement and professional growth.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Cultivated strong relationships with team members and customers to deliver exceptional service to a daily clientele of 500+ guests.
- Managed high-volume cash transactions with precision and accuracy.
Barista
Poindexter Coffee
09.2020 - 05.2021
- Prepared high-quality espresso drinks and beverage components to meet customer specifications.
- Trained new baristas on equipment operation and drink preparation techniques.
- Enhanced customer experience through personalized service and product recommendations.
- Assisted in developing seasonal beverage menus to drive sales and attract customers.
Host/Server/Cashier
Mellow Mushroom
08.2019 - 08.2020
- Greeted and seated guests, ensuring positive first impressions of restaurant experience.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Trained new hosts on procedures, enhancing team efficiency and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Team Lead
High Grounds Coffee Company
10.2019 - 07.2020
- Engaged with new and regular customers to foster positive relationships.
- Managed daily store opening and closing activities to maintain a secure and organized environment.
- Managed cash transactions and ensured accurate financial record-keeping.
- Conducted comprehensive inventory assessments to ensure accurate stock levels.
Education
Forensic Psychology
Arizona State University
Tempe, AZ2028
High School Diploma -
Central Magnet School
Murfreesboro, TN05.2016
Skills
- Beverage preparation
- Team leadership
- Friendly and outgoing
- Exceptional customer service
- Problem-solving
- Point of sale operation
- Attention to detail
- Conversational Spanish
Certification
- TABC August 2023 to August 2028
Timeline
Server Assistant/Lead Hostess
Little Coyote
02.2025 - Current
Shift Supervisor
Starbucks
02.2022 - 12.2025
Barista
Poindexter Coffee
09.2020 - 05.2021
Team Lead
High Grounds Coffee Company
10.2019 - 07.2020
Host/Server/Cashier
Mellow Mushroom
08.2019 - 08.2020
Forensic Psychology
Arizona State University
High School Diploma -
Central Magnet School