Joseph Rodriguez
Brooklyn,NY
Summary
Early-career mitigation technician with hands-on experience in water extraction, moisture monitoring, and structural drying. Strong attention to detail, safety compliance, and customer communication in fast-paced restoration settings.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Mitigation Technician
4 sure restoration
Edison, New Jersey
03.2026 - Current
- Extracted standing water using pumps, vacuums, and portable extraction equipment.
- Set air movers and dehumidifiers to support drying in affected structures.
- Monitored moisture levels with meters and adjusted drying equipment.
- Assessed water damage and documented mitigation needs for restoration projects.
- Removed damaged materials and prepared work areas for cleanup and repairs.
- Communicated findings and daily progress with customers, supervisors, and insurance teams.
- Developed and implemented plans for the safe removal, containment, and disposal of hazardous materials.
Phone Sales Associate
bobs discount furniture
Brooklyn, New York
08.2025 - 03.2026
- Assisted Bob's Discount Furniture customers with phone-based furniture selections and purchase questions.
- Explained product features, pricing, and current promotions to inbound callers.
- Processed phone orders and verified customer information for accurate submission.
- Guided customers through financing options and payment plan details.
- Resolved order status questions and delivery scheduling concerns by phone.
- Documented customer requests and sales notes in company systems.
- Built rapport with callers using clear, friendly, and professional communication.
- Identified opportunities for process improvement within the department.
- Developed strategies to increase new business opportunities through lead generation activities such as cold calling prospects.
Sales Associate
Petco Animal Supplies Inc.
Manhattan, New York
06.2024 - 08.2025
- Welcomed Petco pet parents and guided product choices to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Explained pet food, toys, and grooming supply options.
- Completed purchases at cash wrap and processed payments.
- Replenished merchandise and kept Petco shelf displays organized.
- Stocked merchandise and maintained Petco shelf displays
- Restored sales floor layout to improve product visibility and organized backroom inventory for efficient operations.
- Supported promotional activities to boost customer engagement and improve seasonal merchandising.
Education
High School Diploma -
High School of Sports Management
Brooklyn06-2024
Skills
- Water extraction
- Moisture monitoring
- Structural drying
- Water restoration
- Drying techniques
- Damage assessment
- Restoration documentation
- Mold remediation techniques
- Hazardous material handling
- Fire damage assessment
- Content cleaning
- Odor control
- Air mover usage
- Restoration planning
- Safety compliance
- Insurance coordination
- Problem solving
- Attention to detail
- Clear communication
- Time management
- Customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Mitigation Technician
4 sure restoration
03.2026 - Current
Phone Sales Associate
bobs discount furniture
08.2025 - 03.2026
Sales Associate
Petco Animal Supplies Inc.
06.2024 - 08.2025
High School Diploma -
High School of Sports Management