Joseph Rojas
Montclair,CA
Summary
High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health. Detail-oriented team player with strong organizational skills and the Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr Sales Rep/Regional Safety Coordinator
Action Resource Management
06.2017 - Current
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Consultant
AT&T Mobility
06.2010 - 06.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Consultant
Verizon Wireless
01.2006 - 06.2010
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
High School Diploma -
Rubidoux High School
Riverside, CASkills
- Occupational Hygiene
- Hazard Analysis
- Hazardous Materials
- Government Regulations
- Public Health
- OSHA Standards and Codes
- Train the trainer Forklift certified
- 30 hour OSHA certified
- OSHA Workplace Safety
- First Aid Certified
Certification
- Certified Forklift trainer, Train the trainer
- 30 Hour OSHA License
Heavy involvment in church
As an involved member of my church, im constantly learning and growing. As church members we are expected to serve each other,teach each other,correct each other,encourage each other, and admonish each other.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sr Sales Rep/Regional Safety Coordinator
Action Resource Management
06.2017 - Current
Sales Consultant
AT&T Mobility
06.2010 - 06.2017
Sales Consultant
Verizon Wireless
01.2006 - 06.2010
High School Diploma -
Rubidoux High School
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