Joseph Roy
Fall River,MA
Summary
Skilled Production Worker offering 12 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Variety Bread Line Main Operator
Gold Medal Bakery
Fall River, MA
01.2022 - 09.2023
- Counted and recorded finished and rejected packaged items.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Carried out day-to-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Service Manager
Town Fair Tire
Raynham, MA
03.2018 - 07.2021
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
Variety Bread Line Main Operator
Gold Medal Bakery
Fall River, MA
01.2007 - 10.2017
- Counted and recorded finished and rejected packaged items.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Carried out day-to-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Shift Leader
Papa Gino's
Fall River, MA
05.2003 - 03.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Opened and closed location and monitored shift changes to uphold successful operations.
Maintenance Technician
Gold Medal Bakery
Fall River, MA
09.2023 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
Education
High School Diploma -
Diman Regional Technical Vocational High School
06.2005
Skills
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Team building
- Flexible and Adaptable
- Self-Motivated
- Attention to Detail
- Dependable and Responsible
Certification
Hot work certified
Timeline
Maintenance Technician
Gold Medal Bakery
09.2023 - Current
Variety Bread Line Main Operator
Gold Medal Bakery
01.2022 - 09.2023
Service Manager
Town Fair Tire
03.2018 - 07.2021
Variety Bread Line Main Operator
Gold Medal Bakery
01.2007 - 10.2017
Shift Leader
Papa Gino's
05.2003 - 03.2007
High School Diploma -
Diman Regional Technical Vocational High School