Joseph Russo
Binghamton,NY
Summary
Dynamic professional with a proven track record at Wegmans Family Food Markets, excelling in customer service and workplace safety. Demonstrated ability to mentor staff, enhance service quality, and ensure safety compliance. Skilled in problem-solving and active listening, contributing to significant improvements in team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Meat Customer Service
Wegmans Family Food Markets
07.2019 - Current
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Inspected worksites, practices, and gear for compliance with established safety standards.
Student Custodian
Windsor-csd
12.2017 - 07.2018
- Contributed to a healthy learning environment by disinfecting high-touch surfaces daily.
- Enhanced cleanliness of school facilities by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Increased productivity through effective time management skills while adhering to strict deadlines.
- Kept building spaces premises clean inside and outside.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Education
High School Diploma -
Windsor Central School District
Windsor, NY06-2019
Skills
- Workplace Safety
- Hazard Identification
- Problem-solving abilities
- Active Listening
- Customer Service
- Maintenance
- Safety Compliance
Timeline
Meat Customer Service
Wegmans Family Food Markets
07.2019 - Current
Student Custodian
Windsor-csd
12.2017 - 07.2018
High School Diploma -
Windsor Central School District
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