Joseph Russo
Phoenix,AZ
Summary
Dynamic Route Sales Representative with a proven track record at Frito-Lay, excelling in customer retention and account development. Skilled in route management and sales presentations, I consistently boosted revenues through effective upselling and strategic merchandising, while fostering strong customer relationships and ensuring compliance with safety regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Route Sales Representative
Frito-Lay
Phoenix, AZ
05.2015 - Current
- Delivered products to customers while ensuring compliance with safety regulations.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Built strong customer relationships through effective communication and reliable service.
- Learned efficient routing techniques to optimize delivery schedules and reduce delays.
- Adapted quickly to changing routes and customer demands while maintaining professionalism.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Stocked shelves and loaded orders to prepare deliveries.
- Increased product placement in stores with strategic merchandising techniques.
- Delivered orders to customers to drive full satisfaction.
Assistant Store Manager
Circle K
Mesa, AZ
05.2011 - 06.2015
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Assisted in inventory management, optimizing stock levels and reducing discrepancies.
- Developed employee schedules, balancing labor needs with operational demands.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Kitchen Manager
Silly Al's Pizza
Quartzsite, AZ
01.2008 - 05.2011
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented efficient food preparation processes, reducing waste and improving quality.
- Managed inventory control, optimizing stock levels to minimize costs while meeting demand.
- Trained and mentored kitchen staff, fostering a collaborative and high-performing team environment.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
Education
High School Diploma -
Palo Verde High School
Blythe, CA06-2005
Skills
- Stock rotation
- Sales goals
- Customer retention
- Leads prospecting
- Route management
- Team support
- Account development
- Safe vehicle operation
- Sales presentations
- Merchandise sales
- Display building
- Issue resolution
- Sales representation
- Route growth
Accomplishments
Won RSR of the year for the Zone for highest sales growth.
Won RSR of the year for my district multiple times for highest sales growth.
Won District MVP of the Year for consistent upselling, route growth, and winning weekly sales competitions.
Certification
DOT Training
DOT Medical Card
Languages
English
Native or Bilingual
Timeline
Route Sales Representative
Frito-Lay
05.2015 - Current
Assistant Store Manager
Circle K
05.2011 - 06.2015
Kitchen Manager
Silly Al's Pizza
01.2008 - 05.2011
High School Diploma -
Palo Verde High School