Joseph Samraj
Sachse,TX
Summary
Analytical and detail-driven Business Analyst with experience in process optimization, data analysis, and cross-functional collaboration. Skilled at translating business needs into actionable requirements and leveraging data to drive informed decisions. Adept at working with stakeholders, including IT teams, to improve systems and enhance operational efficiency. Seeking to leverage experience in claims management and business analysis to contribute to data-driven solutions.
Overview
6
6
years of professional experience
Work History
Claims Support Analyst
State Farm
Richardson, Texas
09.2022 - 12.2024
- Worked closely with business leaders to define user stories and document business requirements for claims-related processes, ensuring alignment with operational goals.
- Gathered and analyzed data from claims management systems to identify trends, performance bottlenecks, and areas for process improvement.
- Developed process models and flowcharts to map out current and future state workflows, aiding in the design of more efficient claim processing systems.
- Supported the development of business cases and cost-benefit analyses for proposed changes to claims processes and technologies.
Zone Leader
Alphabest
Frisco, TX
10.2018 - 10.2021
- Managed classroom supplies inventory ensuring adequate materials are available at all times.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Assisted in planning, implementing and supervising age-appropriate activities for children ages 4 to 6.
- Utilized educational software and technology to enhance learning experiences.
Education
Bachelor of Science - Cybersecurity
Collin Community College
Plano, TX06-2026
Skills
- Business analysis and process mapping
- Data analysis and reengineering
- Microsoft Excel and SQL
- Agile and Six Sigma methodologies
- Written and verbal communication
- Stakeholder management and documentation
- Root cause analysis and resolution
- Cross-functional collaboration
- Payment processing
- Adaptability
Timeline
Claims Support Analyst
State Farm
09.2022 - 12.2024
Zone Leader
Alphabest
10.2018 - 10.2021
Bachelor of Science - Cybersecurity
Collin Community College
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