Joseph Sanders
Florence,MS
Summary
Dynamic leader with a proven track record at Donna’s Produce, enhancing customer loyalty through exceptional service and high-quality product delivery. Excelled in team building, mentoring, and customer relationship management, ensuring compliance and safety standards. Skilled in problem-solving and multitasking, adept at fostering cross-functional collaboration for continuous improvement and goal attainment.
Overview
3
3
years of professional experience
Work History
Produce,Floral and Customer Service Supervisor
Donna’s Produce
08.2021 - 11.2024
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Florence
Florence, MS01-2024
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- Customer relations
- Work prioritization
- Positive and constructive feedback
- New hire training
- Handling escalations
- Delegating work
- Customer relationship management (CRM)
- Issue resolution
- Complaint handling
- Quality assurance
- Continuous improvement
- Goal setting
- Policy enforcement
- Workflow coordination
- Cross-functional collaboration
- Empathy and patience
- Active listening
- Verbal and written communication
- Team coaching
- Task delegation
- Goal attainment
- Handling complaints
- Customer service management
- Documentation and recordkeeping
Timeline
Produce,Floral and Customer Service Supervisor
Donna’s Produce
08.2021 - 11.2024
GED -
Florence
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